Ahmed Labib
Senior System Administrator & Office 365 Administrator at Superior Group- Claim this Profile
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Bio
Credentials
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Prepare for the Azure Fundamentals (AZ-900) Certification by Microsoft Press
LinkedInNov, 2023- Sep, 2024
Experience
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Superior Group
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United Kingdom
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Construction
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1 - 100 Employee
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Senior System Administrator & Office 365 Administrator
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Feb 2023 - Present
Responsibilities • Install and configure software and hardware . • Manage network servers and technology tools . • Set up accounts and workstations. • Monitor performance and maintain systems according to requirements. • Troubleshoot issues and outages. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models. • Develop expertise to train staff on new technologies. • Manage user accounts, licenses, and… Show more Responsibilities • Install and configure software and hardware . • Manage network servers and technology tools . • Set up accounts and workstations. • Monitor performance and maintain systems according to requirements. • Troubleshoot issues and outages. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models. • Develop expertise to train staff on new technologies. • Manage user accounts, licenses, and permissions in accordance with company policies • Administer and support Office 365 and MS Exchange policies • Administer and support system backup and disaster recovery processes for Office 365 • Maintain inventory of equipment and software licenses for Office 365 Show less Responsibilities • Install and configure software and hardware . • Manage network servers and technology tools . • Set up accounts and workstations. • Monitor performance and maintain systems according to requirements. • Troubleshoot issues and outages. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models. • Develop expertise to train staff on new technologies. • Manage user accounts, licenses, and… Show more Responsibilities • Install and configure software and hardware . • Manage network servers and technology tools . • Set up accounts and workstations. • Monitor performance and maintain systems according to requirements. • Troubleshoot issues and outages. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models. • Develop expertise to train staff on new technologies. • Manage user accounts, licenses, and permissions in accordance with company policies • Administer and support Office 365 and MS Exchange policies • Administer and support system backup and disaster recovery processes for Office 365 • Maintain inventory of equipment and software licenses for Office 365 Show less
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Home Automation & Smart Home Engineer
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Apr 2017 - Present
▪ Install and configure all Smart Home products on site ▪ Designing, Manufacturing, Programming and Connecting devices to a home Assistant server, cardio APP and ESP RainMaker APP and controlling them from anywhere
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Senior Printed Circuit Board Designer
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Jun 2016 - Present
Projects ▪ Power Failure Alarm Creating a device which can be installed on any electronic device/ machine, such as, the DVR, to give a warning and send a text message to the mobile when the electricity cuts off or the the electronic device (DVR) itself is disconnected for any reason. ▪ (VSM) Vibration sensor Monitor Device A device used to sense vibrations inside generators and pumps, and when the vibrations exceed the permissible limit, it stops the generator… Show more Projects ▪ Power Failure Alarm Creating a device which can be installed on any electronic device/ machine, such as, the DVR, to give a warning and send a text message to the mobile when the electricity cuts off or the the electronic device (DVR) itself is disconnected for any reason. ▪ (VSM) Vibration sensor Monitor Device A device used to sense vibrations inside generators and pumps, and when the vibrations exceed the permissible limit, it stops the generator and sends a text message to the engineer responsible for the site.
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Centione
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Odoo Implementor
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Nov 2022 - Nov 2023
Responsibilities • Provide the best solution to the problems of the customers • Implement Odoo based on requirements gathered • Provide training to the customer with functional assistance • Respond to Support Tickets and provide solutions • Communicate with the customer to understand the requirements • Analyze customers needs and business processes to map them properly with Odoo • Accompany customers in the full delivery cycle from software configuration to… Show more Responsibilities • Provide the best solution to the problems of the customers • Implement Odoo based on requirements gathered • Provide training to the customer with functional assistance • Respond to Support Tickets and provide solutions • Communicate with the customer to understand the requirements • Analyze customers needs and business processes to map them properly with Odoo • Accompany customers in the full delivery cycle from software configuration to go-live • Coach customers on how to use Odoo efficiently through an individual session • Negotiate the required resources • Using odoo studio to develop and build modules Show less Responsibilities • Provide the best solution to the problems of the customers • Implement Odoo based on requirements gathered • Provide training to the customer with functional assistance • Respond to Support Tickets and provide solutions • Communicate with the customer to understand the requirements • Analyze customers needs and business processes to map them properly with Odoo • Accompany customers in the full delivery cycle from software configuration to… Show more Responsibilities • Provide the best solution to the problems of the customers • Implement Odoo based on requirements gathered • Provide training to the customer with functional assistance • Respond to Support Tickets and provide solutions • Communicate with the customer to understand the requirements • Analyze customers needs and business processes to map them properly with Odoo • Accompany customers in the full delivery cycle from software configuration to go-live • Coach customers on how to use Odoo efficiently through an individual session • Negotiate the required resources • Using odoo studio to develop and build modules Show less
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SMA for Oil and Maritime Services
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Egypt
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Oil and Gas
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1 - 100 Employee
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Senior System Administrator
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Oct 2022 - Mar 2023
Install and configure software and hardware . Manage network servers and technology tools . Set up accounts and workstations. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models. Develop expertise to train staff on new technologies. Install and configure software and hardware . Manage network servers and technology tools . Set up accounts and workstations. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models. Develop expertise to train staff on new technologies.
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Power House
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Construction
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1 - 100 Employee
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Odoo Technical Support & Development
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Feb 2022 - Oct 2022
Responsibilities Investigate Technical Issues (employee-reported problems and bugs). Identify an issue’s root cause Describe an issue’s symptoms Quantify an issue’s scope and propose a solution Own support tickets and troubleshooting within our organization for Odoo, tools, and services. Working with external cross-functional teams to solve technical problems for the internal employees Solving technical problems, demonstrating Odoo modules and… Show more Responsibilities Investigate Technical Issues (employee-reported problems and bugs). Identify an issue’s root cause Describe an issue’s symptoms Quantify an issue’s scope and propose a solution Own support tickets and troubleshooting within our organization for Odoo, tools, and services. Working with external cross-functional teams to solve technical problems for the internal employees Solving technical problems, demonstrating Odoo modules and services, and communicating clearly and effectively to technical and non-technical audiences Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term. Meet or exceed the employees’ expectations on response quality, and timeliness of responses, Convenient work with Python to modify existing modules and create new modules. Create a module for asset movements in the IT department. Document support ticket resolution and apply these fixes for employees.
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Deputy Director of IT Department
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Jan 2021 - Oct 2022
Responsibilities Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Design, develop, implement and coordinate systems, policies and procedures. Ensure security of data, network access and backup systems. Act in alignment with user needs and system… Show more Responsibilities Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Design, develop, implement and coordinate systems, policies and procedures. Ensure security of data, network access and backup systems. Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time. Audit systems and assess their outcomes. Preserve assets, information security and control structures. Assist in Handling annual budget and ensure cost effectiveness.
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System Administrator
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Jan 2019 - Oct 2022
Responsibilities Monitoring and maintaining networks, servers and San Storage. Managing Active Directory, DNS and DHCP Use Veeam Backup & Replication Upgrading, installing and configuring new hardware and software to meet company objectives. Performing diagnostic tests and debugging procedures to optimize computer systems. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access… Show more Responsibilities Monitoring and maintaining networks, servers and San Storage. Managing Active Directory, DNS and DHCP Use Veeam Backup & Replication Upgrading, installing and configuring new hardware and software to meet company objectives. Performing diagnostic tests and debugging procedures to optimize computer systems. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures. Dealing with the firewall to organize and manage the company’s internet, Security and VPN. Dealing with Google admin services Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection. Experience Dealing with the Asana program
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Information Technology Help Desk
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Apr 2018 - Jan 2019
Responsibilities Diagnosing issues with computer software and hardware. Dealing with network printers and solving their software and hardware problems. Running software diagnostic tools and physically inspecting hardware systems. Providing basic computer training. Installing and upgrading hardware and software systems. Writing training manuals. Completing support tickets. Dealing with the manage engine program For Asset
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Education
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2009 - 2015
Alexandria Higher Institute of Engineering and Technology
Bachelor of Engineering - BE, Electrical, Electronic and Communications Engineering
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