Experience

The View Al Barsha Hotel Apartments

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Hotel General Manager

  • Sep 2017 - Present

  Coordinated and details-oriented Operation manager with more than 17 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Coordinated and details-oriented Operation manager with more than 17 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.



Al Jawhara Group of Hotels & Apartments

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jan 2013 - Jul 2017

  Coached employees through day-to-day work and complex problems. Prepared reports to assist business leaders with key decision making and strategic operational planning. Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. Delivered performance reviews, recommending additional training or advancements. Set priorities and problem-solved workflow issues to maintain rapport with customers and managers. Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns. Oversaw work processes and performed quality control tasks to increase revenue and reduce production times. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Identified and communicated customer needs to supply chain capacity and quality teams. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Leveraged data and analytics to make informed decisions and drive business improvements. Evaluated employee performance and conveyed constructive feedback to improve skills. Successfully managed budgets and allocated resources to maximize productivity and profitability. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Show less



Regina Style Nuweibaa

• Egypt

• Front Office Manager

  • Mar 2009 - Aug 2012

  Interacted with customers by phone, email, or in-person to provide information. ·Acted as point of contact for vendor collaboration for contracted services. ·Drafted employee work schedules to fill coverage gaps. ·Supervised payroll corrections for accuracy and duplications. ·Encouraged and mentored employees to boost performance and remove process inefficiencies. ·Served as floating manager-on-duty, MOD, to cover shift shortage. ·Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. ·Coached employees through day-to-day work and complex problems. Show less



Regina Nile Host

• Egypt

• Front Office Supervisor

  • Jul 2006 - Mar 2009

  Lead and direct the team to ensure the smooth operation of Front Desk functions. Participates in training of all Front Desk associates; acts as a resource to associates. Meets guest requests as per the arrivals list and Follows up with guests who have not yet checked out Monitors the registration against in-house guests; Maintains smooth operation of the front desk. Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket). Resolve guests and associate complains and issues. Show less