Ahmed Kareem Al Naggar
Senior Technical Support at zuuTech- Claim this Profile
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Arabic Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Experience
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zuutech
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Senior Technical Support
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Jul 2007 - Present
- 24/7 Remote Live Tech support for Windows systems & Mac systems- Windows XP,Vista,7 and 8 and 10 (Upgrade, Install, Troubleshooting OS problems)- Install & Configure software and troubleshoot installation problems\errors- Install printers\scanners\faxes\Cameras and troubleshooting related problems- Troubleshooting Microsoft Office applications and provide (How To)- Outlook email set up, archive, backup, Import\Export, adding rules, signatures, and troubleshooting send\receive problems- Regular clean up for the computers and the servers- Troubleshooting Internet Connection, LAN,WAN,WLAN,VPN problems- Firewall set up and troubleshooting related problems- Configuring Backup\Restore Solutions (online\local\network)- Monitor System Resource Usage (Memory, CPU, Drive Space & I/O) & Event Logs- Documenting customer details\tickets into the CRM- Quality assurance and making sure we meet the SLA (Service Level Agreement)- Following up with customers regarding their open tickers and their feedback- Recommending our services to the customers (support\Backup\Antivirus Licenses\Domain & Email hosting) and selling them the services they need- Reporting to the team managers and CEO Show less
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Senior Technical Support Engineer
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Jul 2007 - Present
Provide 24/7 remote control & phone calls support for 4500+ end users in UK
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Education
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Cairo University
Bachelor of Commerce (B.Com.), Accounting -
1987 - 2000
La Rose De Lisieux School
Preparatory school & Secondray school
Community
