Experience

Addiko Bank Sarajevo

• Bosnia and Herzegovina
• Financial Services
• 100 - 200 Employee

• Independent specialist for digital sales channels

  • Jul 2022 - Present



Sparkasse Bank dd BiH

• Bosnia and Herzegovina
• Banking
• 100 - 200 Employee

• Junior CRM Specialist

  • Jan 2021 - Jul 2022

  • Establishing workflows and standards or entering data in the CRM • Spotting ways to improve usage of the CRM through automating basic everyday tasks • Customizing and pulling reports from the CRM • Analysing the marketing reports to determine what kind of customer trends the business should respond to • Creating, analyzing and reporting CRM campaigns • Plan, manage and deliver a cross channel CRM strategy • Develop strategies to increase customer activation, retention and loyalty • Explore and manage all channels and communication activities with CRM • Writing training manuals and teaching staff on how to use the CRM • Other duties as required Show less



Centralna banka BiH - Централна банка БиХ

• Bosnia and Herzegovina
• Banking
• 1 - 100 Employee

• Student Intern

  • Jun 2020 - Jun 2020

  • Management of Gyro Clearing – RTGS (Operational Rules and Statements) • Management of Gyro Clearing – RTGS (Operational Rules and Statements)



Frak Inženjering d.o.o

• Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

• Student Intern

  • Apr 2020 - May 2020

  • Auditing financial information • Compiling and presenting reports, budgets, business plans, commentaries and financial statements • Analysing accounts and business plans • Auditing financial information • Compiling and presenting reports, budgets, business plans, commentaries and financial statements • Analysing accounts and business plans