Experience

TPAY MOBILE

• United Arab Emirates
• Financial Services
• 100 - 200 Employee

• Customer Success Engineer

  • Jan 2021 - Present

  It is a Middle East and Africa leading Merchant Acquirer that provides financial services to consumers using mobile numbers only. Customer Success Team is responsible for monitoring the performance of operators and services to detect issues that may affect the revenue and collaborate with internal teams especially our technical teams to fix these issues as soon as possible. One of our main goals is working to support live services which is more than 100 services to avoid any… Show more It is a Middle East and Africa leading Merchant Acquirer that provides financial services to consumers using mobile numbers only. Customer Success Team is responsible for monitoring the performance of operators and services to detect issues that may affect the revenue and collaborate with internal teams especially our technical teams to fix these issues as soon as possible. One of our main goals is working to support live services which is more than 100 services to avoid any instability in their performance using different global tools e.g. “Looker, Kibana, and Zendesk”. Show less