Experience

Banque du Caire

• Egypt
• Banking
• 700 & Above Employee

• Senior IT Executive Support

  • Aug 2021 - Present

  Cairo, Egypt

• Senior Service Desk Specialist

  • Jan 2020 - Present

  Cairo, Egypt



Centro

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Senior IT Help Desk Engineer

  • Apr 2018 - Jan 2020

  Cairo Governorate, Egypt Responsible for managing Help-Desk team and assigning different tasks to make sure that the team performs in an efficient manner and achieves its objectives. In addition to some delegated system administration tasks.

• IT Helpdesk Engineer

  • Jan 2016 - Mar 2018

  Responsible for providing first level of resolution in troubleshooting network, hardware and software issues using effective troubleshooting and multitasking in a smooth and efficient manner.



TE data

• Egypt
• Technology, Information and Internet
• 700 & Above Employee

• Online Support Specialist

  • Mar 2015 - May 2015

  Handles any hosting ,mail , domain and other technical inquiries and solve problems through effective troubleshooting , also handles any inquiry regarding sales and offers or bills through social and online media.

• Service Activation Specialist

  • Jun 2014 - Mar 2015

  Handles customers technical problems and inquiries through effective troubleshooting and helps them initiate their internet service.

• Technical Support Trainee

  • Apr 2014 - Jun 2014

  On job technical training through which i handled and solved customer technical problems and inquiries regarding their internet service.