Experience

Contact Insurance Brokerage

• Head of HR & Admin



Contact Financial Holding

• Egypt
• Financial Services
• 300 - 400 Employee

• HR Operations Supervisor

  • Jan 2017 - Dec 2022

  7 Champolion St. Cairo Essential Responsibilities: * Provide dedicated support to multiple client support HR Managers with specific focus on HR transactions, data maintenance, reporting, onboarding, and more Rigorous data management specifically related to employee data/assignment changes, oracle records, and staffing compliance as needed Completes all other HR data & transaction requests as needed Ensure data quality while maintaining and protecting confidential data with utmost scrutiny between the HR team and… Show more Essential Responsibilities: * Provide dedicated support to multiple client support HR Managers with specific focus on HR transactions, data maintenance, reporting, onboarding, and more Rigorous data management specifically related to employee data/assignment changes, oracle records, and staffing compliance as needed Completes all other HR data & transaction requests as needed Ensure data quality while maintaining and protecting confidential data with utmost scrutiny between the HR team and the the gruop's Corporates HR Operations teams as needed. • responsible for the medical insurance services - Data & Voice lines for all Group's employees & companies including: - contracts – SLA – bills control • Handle a high volume of diverse HR activities using communicated the Group contact financial holding's guidelines, such as hiring, HR professional replacements, reclassification of positions, and other related activities. • Implement set HR policies when responding to any client queries and processing HR functions. • follow up and execute the procedures and policies that concern human resources activities, such as hiring inquiries and any employee issues. • update HR functions (e.g., retroactive increases, firings, and suspensions) to the relevant team lead or senior HR specialists for effective resolution. • Update employee records and make necessary changes to any relevant employee data based on audits supervised the HR mangers or the Gov. regulations. • Supervise own work and others’ performance to ensure optimal efficiency and compliance with set procedures. • Resolve employee queries and correct any data involved in important Employees operational processing functions. Show less



Sawa Payment Systems

• Operations Specialist

  • Feb 2014 - Dec 2016

  Cairo–Alex desert road. K 28 • Monitor Company Operations functionality Daily / weekly to measure and track service and accuracy levels and maintain supporting documentation of performance. • Review prepares (mandate) and revise quality assurance reporting to comply with departmental and Legal & Compliance requirements. • Compile monthly Operations report metrics and present to the line manager. • Follow up and monitor best practice operational trends and makes (between the company & EBC.) to implement… Show more • Monitor Company Operations functionality Daily / weekly to measure and track service and accuracy levels and maintain supporting documentation of performance. • Review prepares (mandate) and revise quality assurance reporting to comply with departmental and Legal & Compliance requirements. • Compile monthly Operations report metrics and present to the line manager. • Follow up and monitor best practice operational trends and makes (between the company & EBC.) to implement improvements or changes to procedures. Show less



Misr Communications & Computers Co.

• Executive Secretary

  • Mar 2013 - Feb 2014

  downton, cairo, Egypt • Preparation of catalogs for products of the company, and annexed files for tenders and Exhibits/Offers • Assign and monitor Copies , administrative and secretarial responsibilities and tasks among office staff • allocation of resources to enable task performance • coordinate office staff activities to ensure maximum efficiency • organize orientation and training of new staff members • establish procedures for record keeping • monitor record keeping • ensure security and… Show more • Preparation of catalogs for products of the company, and annexed files for tenders and Exhibits/Offers • Assign and monitor Copies , administrative and secretarial responsibilities and tasks among office staff • allocation of resources to enable task performance • coordinate office staff activities to ensure maximum efficiency • organize orientation and training of new staff members • establish procedures for record keeping • monitor record keeping • ensure security and confidentiality of data • prepare operational reports and schedules to ensure efficiency • monitor and maintain office supplies inventory • review and approve office supply acquisitions • maintain a safe and secure working environment • handle customer inquiries and complaints Manage internal staff relations • Call client to know Contact person and his mail. • Send our profile, contract and request form to new clients. Show less



DOT IT for IT Solutions Co.

• Executive Secretary

  • Jul 2007 - Jan 2013

  Cairo, Egypt • Assign and monitor Copies , administrative and secretarial responsibilities and tasks among office staff • Allocation of resources to enable task performance • coordinate office staff activities to ensure maximum efficiency • organize orientation and training of new staff members • establish procedures for record keeping • Monitor record keeping • Ensure security and confidentiality of data • prepare operational reports and schedules to ensure efficiency • monitor and… Show more • Assign and monitor Copies , administrative and secretarial responsibilities and tasks among office staff • Allocation of resources to enable task performance • coordinate office staff activities to ensure maximum efficiency • organize orientation and training of new staff members • establish procedures for record keeping • Monitor record keeping • Ensure security and confidentiality of data • prepare operational reports and schedules to ensure efficiency • monitor and maintain office supplies inventory • review and approve office supply acquisitions • maintain a safe and secure working environment • Handle customer inquiries and complaints • Manage internal staff relations Show less