Experience

Summits International Schools
• Egypt
• Education Administration Programs
• 1 - 100 Employee
• English Language Teacher

  • Sep 2019 - Present


Pyramids International Schools

• ESL Conversation Teacher

  • Sep 2019 - Present

  Simply teaching, and showing Learners how to handle, participate, and start conversations in English Simply teaching, and showing Learners how to handle, participate, and start conversations in English


Berlitz Egypt - Westwood Group
• English Language Instructor

  • Jun 2015 - Sep 2019


Global Trade Matters

• Egypt
• Think Tanks
• 1 - 100 Employee

• Research & Business Development Manager

  • Aug 2014 - Nov 2014

  In essence, to boost business for the GTM & all actions taken to design & accomplish this goal. Also, performing research to undertake on real steps towards sustainable economic growth and reform. ● Essence of Role:  Building fresh market ideas and thrusts, whilst identifying new prospective business hubs, and evaluating existing business streams, whilst reviewing emerging economic issues in the market.  Creating conferences, seminars & events to build/create Ideas that cause Change towards a better community - Nothing is more powerful than an idea whose time has come.  Foster relationships with potential clients and key decision-makers in the market.  Responsible for creating and implementing promotional drives in order to spur the company's market prospects.  Research on specific problems, encourages the discovery of solutions to those problems, and facilitates interaction among employees/ involved parties & intellectuals in pursuit of these goals.  Excavate, Locate & proposes potential business deals by contacting potential partners; discovering and exploring opportunities.  Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.  Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.  Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.  Bringing in new customers while retaining existing ones. At the same time , studying the market to provide focused, well-researched forecasts that will support the company's business planning Show less



Tab3.TV

• Egypt
• Media Production

• CRM Manager

  • May 2014 - Aug 2014

  ● Essence of Role:  Customer Focus & Centricity: Working with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.  Campaign Planning & Execution: Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals, overseeing the creative and production processes and championing successful execution.  Campaign Analysis: Analyze campaign outcomes in detail, using a variety of proprietary software applications. Draw insights and present results clearly to facilitate sound decision making on next steps.  Proactively & continuously offer ideas and insights to improve the clients issues, concerns and challenges for delivering a WOW customer experience at all times.  Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.  Follow up on each & every issue impacting clients and ensure complete satisfaction and maximum utilization of services delivered/ sold to clients.  Carry out innovative and sometimes complex projects to their completion, and thoroughly analyze maturing data in order to make sound recommendations for next steps that aim to improve the clients’ journey with the company to reach the WOW customer experience at all levels.  Customer journey mapping, analyzing touch points with the organization and maximizing commercial opportunities.  Working closely with all departments to ensure the CRM works effectively for all aspects of the company.  Overseeing direct communications with customers through the CRM.  Monitor and maximize customer lifetime value strategies ensuring maximum profitability. Show less



Vodafone Egypt

• Senior Second Line Technical Support Agent

  • Jul 2008 - Mar 2014

  Providing second line technical support and business solutions for corporate customers of Vodafone Australia; the main purpose is to facilitate and provide a Vodafone global customer service standard. ● Essence of Role  Own and manage client relationship and manage customers’ accounts.  Meeting service level in handling all transactions measured through productivity reports.  Support company’s GPRS and 3G products e.g. BlackBerry, Mobile Broadband modems, Mobile Internet…etc.  Advise customers of the technical business solutions that fit their businesses and assist wireless cell phone customers with items such as technical troubleshooting.  Pacify and calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions  Answer and resolve customer questions/ complaints/ escalations & provide the best support by delivering world class customer service in a professional, timely, and accurate manner in a very busy call center environment to build and ensure customer satisfaction and loyalty.  Expedite and facilitate the escalation of customer service issues and strive for one-call resolution of customer issues.  Fully committed to providing world class customer service with the highest possible standards for customer service and support to build customer satisfaction and loyalty  Responding to customer queries and helping wireless cell phone customers with any inquiries or requests, and at the same time resolving issues efficiently and professionally  Excavate for new ideas, information to facilitate and enhance the troubleshooting process which in turn enhances the overall customer experience.  Complete ongoing training to stay abreast of product, service and policy changes.  Working to tight deadlines to meet production line targets. Show less