Experience

ASE - Egypt, member of ASE Group

• Egypt
• Airlines and Aviation
• 1 - 100 Employee

• Safety and Quality Manager

  • Jan 2012 - Present

  - Made suggestions to management regarding operational improvements to improve quality of service, improvement in flights OTP and reducing costs.- Ensured company and staff complied with all regulations, policies and procedures for health, safety, and environmental issues.- Increased team perfomance by providing effective training, coaching, and motivating line staff.- Acted as team leader for business development in evaluating company's services.- Responsible for quality control of service to maintain customer loyalty.- Ensured quality and required productivity level and adjusted services processes.- Assessed operations to identify issues in service and processing, related findings to operations and administrative staff to discuss resolutions.- Conducted performance reviews of all staff.- Assisted managers to implement the company's policies and expectations.- Perform internal audits and inspections in all stations and departments in accordance to annual audit plan to ensure compliance with local & international standards (ISO9001:2015 and ISAGO)- Raise non-conformity reports against any finding during audits- Follow up with concerned station or departments the root cause and corrective/preventive action plan- Review and evaluate all evidence received related to corrective/preventive actions taken, and complete the annual NCRs log and analysis- Liaise with contracted third parties through regular meetings to discuss station reports and problems- Organize safety, quality and risk committee to discuss all related topics and issues with all stations and departments, develop action plan for the items discussed any ensure that committee action officer complete their tasks- Data analysis for all company safety programs- Conduct awareness workshops and sessions for staff at the stations. Show less

• Manager - Service Deliver Units Management

  • Sep 2014 - Jun 2020

• Senior Controller - Auditing and Quality Assurance

  • Nov 2008 - Jan 2012

• Traffic Coordination Center

  • Jun 2007 - Oct 2008