Experience

Tiger Aviation Services

• Airlines and Aviation
• 100 - 200 Employee

• Duty Manager

  • Dec 2021 - Present

  Manage all Customer Services related activities in operations to deliver high and consistent standard of service to all passengers and customer airlines, ensuring efficiency and effectiveness in deployment of company resources to meet the requirement for handling all services, including and not limited to: Passenger Services, check-in, Boarding Gates, Arrivals, VIP, PRM and Lounges. Responsible for overall company passenger terminal operations, financial, and administration aspects for company in all aspects at Airport. Responsible to plan and operate within approved budget.Responsible to develop and oversee implementation of terminal operational process and service to maximize the efficiency in operation. Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.Plans in advance and achieve proactive management of terminal operations for a smooth and efficient handling of all company related services at Airport. Conduct daily briefing to management and perform shift briefings to duty team in the work shift.Report to senior management on irregular airport operations, in advance when possible, as soon as the situation arises.Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving company resources in the passenger terminal in order to develop , select and implement the solutions to overcome the root cause(s) of incident(s), accident(s).Plan and organize company resources – manpower, equipment and facilities for ensuring effective and efficient deployment of resources to meet handling requirement of customer airlines, passengers, baggage and flights in current and network shift.Coordinate and accommodate, when possible, as well as maintain positive relationship with customer airlines’ representatives, airport authorities and airport agencies to support business objectives. Show less

• ramp senior supervisor

  • May 2006 - Mar 2023