Experience

Midlocalize

• Egypt
• Translation and Localization
• 1 - 100 Employee

• Project management team lead

  • Jan 2020 - Present

• Senior Project Manager

  • Dec 2018 - Jan 2020



Saudisoft Co. Ltd

• Saudi Arabia
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Project Manager

  • May 2016 - Sep 2018

  - Plan and schedule localization projects; evaluate and provide quotations; allocate resources. - Create and control localization project budgets, perform cost tracking analysis, ensure timely issuance of purchase orders and invoices and approve work reports. - Track the project progress to ensure that quality, deliveries and cost stay on plan. - Manage day-to-day relationship with client on project matters; provide regular status reports and proactively offer solutions to ensure customer satisfaction. - Provide support to sales management in costing and plan projects and with customer presentations - Ensure completion of all project-driven administrative processes. - Send/receive the purchase orders or accepting them through online websites, send the POs to the finance department. - Develop project plans and workflows, managing time, budget, resources and quality control - Record the project's data in our status sheet/ system and tracking the progress accordingly. - Assure the customer satisfaction throughout the whole project process and following up with daily/weekly progress reports or conference calls. - Attending conference calls and training sessions with the reviewers and language leads to assure that the latest client's instructions are followed. Show less



AsiaLocalize

• Malaysia
• Translation and Localization
• 1 - 100 Employee

• Senior Project Manager (Egypt office)

  • Jan 2016 - May 2016



Midlocalize

• Egypt
• Translation and Localization
• 1 - 100 Employee

• Senior Project Manager

  • May 2015 - Dec 2015

  - Manage the entire life cycle of localization projects. - Provide quotations for the potential projects, plan & set schedules for the upcoming projects. - Communicate with the internal departments to run the different phases according to the project's nature. - Track project progress to ensure that quality, deliveries and cost are on track. - Provide support to sales management in costing if needed - Ensure completion of all project-driven administrative processes. - Develop project plans and workflows, managing time, budget, resources and quality control - Record the project's data in the system and tracking the progress accordingly. Show less



Bayantech

• United Arab Emirates
• Translation and Localization
• 100 - 200 Employee

• Senior Project Manager

  • Jan 2015 - May 2015

  - Plan and schedule localization projects; evaluate and provide quotations; allocate resources.- Create and control localization project budgets, perform cost tracking analysis, ensure timely issuance of purchase orders and invoices and approve work reports.- Track the project progress to ensure that quality, deliveries and cost stay on plan.- Manage day-to-day relationship with client on project matters; provide regular status reports and proactively offer solutions to ensure customer satisfaction.- Provide support to sales management in costing and plan projects and with customer presentations- Ensure completion of all project-driven administrative processes.- Send/receive the purchase orders or accepting them through online websites, send the POs and invoices to the finance department. - Develop project plans and workflows, managing time, budget, resources and quality control- Record the project's data in our status sheet/ system and tracking the progress accordingly.- Assure the customer satisfaction throughout the whole project process and following up with daily/weekly progress reports or conference calls.- Attending conference calls and training sessions with the reviewers and language leads to assure that the latest client's instructions are followed.- Report to the team leaders Show less

• Project Manager

  • Oct 2012 - Dec 2014



Blue Sky at Hurghada

• Hurghada

• Tour Leader

  • Jan 2011 - Jun 2011



Etisalat offshore of UAE

• Customer service agent

  • May 2009 - Aug 2010

  Working as a call center agent in UAE Directory Inquiry "181" with the following responsibilities: - Providing a professional and efficient integrated customer service to clients of Etisalat through phone. - Answering all inquiries from UAE clients and directing them to the appropriate service/direct that they need. -Achieving satisfaction of the clients by providing them with high quality service in a professional manner. Working as a call center agent in UAE Directory Inquiry "181" with the following responsibilities: - Providing a professional and efficient integrated customer service to clients of Etisalat through phone. - Answering all inquiries from UAE clients and directing them to the appropriate service/direct that they need. -Achieving satisfaction of the clients by providing them with high quality service in a professional manner.