Experience

MNT-Halan

• Egypt
• Financial Services
• 100 - 200 Employee

• Senior System Engineer

  • Nov 2018 - Present



Tasaheel تساهيل

• Financial Services
• 500 - 600 Employee

• Information Technology Team leader at Tasaheel

  • Nov 2018 - Present

  - Providing consultancy to junior service desk team members - Acting as a SPOC for Information Technology Inquiries to MNT Group - Supervising a team of 7 members and participating in managing branches Tasaheel & Mashroey & Raseedy & Halan - Communicating with hardware suppliers for hardware maintenance requests - Providing Information Technology support for external events - Handling all the recruitment cycle (Announcing, Technical Interviewing, etc...) for new service desk team members - Managing contracts with link lines companies and approving the payment of bills for issuing checks - Mange and configure cisco switches and routers - Set up user accounts, permissions and passwords ( active directory – Microsoft 365 Admin ) - Ensure network security and connectivity - Ability to set up and configure server hardware - Install and integrate new server hardware and applications Show less



Xceed

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jul 2017 - Nov 2018

  Technical support representative • Handling customer technical support cases through phone and email submission • Updating the company website with tech tips and brief documents Technical support representative • Handling customer technical support cases through phone and email submission • Updating the company website with tech tips and brief documents