Experience

AW HOLDING INT'L

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Senior System Engineer

  • Aug 2023 - Present

  Egypt

• Technical Support Specialist

  • Aug 2022 - Jul 2023

  Egypt



El Sewedy Industries Group

• Egypt
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Service Desk Specialist

  • Apr 2021 - Aug 2022

  5th settelments



Sunny Trade

• Italy
• Appliances, Electrical, and Electronics Manufacturing

• IT Support Specialist

  • Jan 2021 - Aug 2022

  Cairo, Egypt • install and configure computer hardware operating systems including windows server and applications • monitor and maintain computer systems , networks and domain control • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issue • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural… Show more • install and configure computer hardware operating systems including windows server and applications • monitor and maintain computer systems , networks and domain control • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issue • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural documentation and relevant reports • follow diagrams and written instructions to repair a fault or set up a system • support the roll-out of new applications • set up new users' accounts and profiles and deal with password issues • respond within agreed time limits to call-outs • Priorities and manage many open cases at one time • test and evaluate new technology • conduct electrical safety checks on computer equipment. • Train computer users. • Microsoft office • manage outlook accounts& C Panel and troubleshoot • Hands on camera systems • Manage and configure ip phones • Manage and configure load balance Show less



professional

• Artists and Writers
• 100 - 200 Employee

• Technical Support Engineer

  • May 2019 - Mar 2021

  مصر install and configure computer hardware operating systems including windows server and applications • monitor and maintain computer systems , networks and domain control • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural documentation and… Show more install and configure computer hardware operating systems including windows server and applications • monitor and maintain computer systems , networks and domain control • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural documentation and relevant reports • follow diagrams and written instructions to repair a fault or set up a system • support the roll-out of new applications • set up new users' accounts and profiles and deal with password issues • respond within agreed time limits to call-outs • Work continuously on a task until completion (or referral to third parties, if appropriate) • Priorities and manage many open cases at one time • Rapidly establish a good working relationship with customers and other professionals, such as software developers • test and evaluate new technology • conduct electrical safety checks on computer equipment. • Train computer users. • Microsoft office • manage outlook accounts& C Panel and troubleshoot • Hands on camera systems • Manage and configure ip phones • Hands on finger print • Manage and configure load balance Show less


In solutions
• Mexico
• Business Consulting and Services
• IT Specialist

  • Jun 2018 - Jul 2019