Ahmed Ramadan Hanafy

IT Management Consultant at Smartware Technology
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Contact Information
us****@****om
(386) 825-5501
Location
SA
Languages
  • English -
  • Arabic -

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Credentials

  • Operations Bridge Technical Certification
    Micro Focus (formerly HP / Hewlett Packard Enterprise)
    Apr, 2020
    - Nov, 2024
  • Usable Security by University of Maryland, College Park on Coursera. January 3, 2018
    University of Maryland College Park
    Jan, 2017
    - Nov, 2024
  • Certificate of Completion: Java fundamentals
    SoloLearn
    May, 2016
    - Nov, 2024
  • Photoshop , introduction to programming ,
    alex university
    May, 2014
    - Nov, 2024
  • ITOM-OpsB Certified Presales Engineer (MFCPE)
    Micro Focus
    May, 2021
    - Nov, 2024

Experience

  • Smartware Technology
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Management Consultant
      • Nov 2021 - Present

      - Infrastructure Monitoring implementation and configuration delivery using agent-based or agentless-based Microfocus tools (OBM & Operation Agent or SiteScope).-Application Performance monitoring using the APM and BPM solutions and the synthetic scenarios of user transactions which are been recorded by the VuGen tool.-Implementing the Operation Orchestration tool and customizing the required workflows for automation and integration purposes.-Data Analysis for the customer environment and the target requirements to provide the solution designs according to the best practices.-Handel the Customer operation requirements in a professional way to deliver valuable outcomes to the end users.-Troubleshooting any possible issues during the implementation or the configuration of the project.-Implement and Deploy Microfocus Solutions and its 3rd party integrations.-Working with Windows and UNIX environments.

    • IT Management Associate Consultant
      • Feb 2020 - Nov 2021

  • Information Technology Institute (ITI)
    • Egypt
    • Professional Training and Coaching
    • 700 & Above Employee
    • Trainee
      • Mar 2019 - Jul 2019

Education

  • Alexandria University
    Bachelor's degree, Computer Science
    2013 - 2017
  • faculty of science Alexandria University
    Bachelor's degree, Mathematics and Computer Science
    2013 - 2017

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