Experience

Butcher's Burger

• Egypt
• Food and Beverage Services
• 1 - 100 Employee

• Quality Assurance Manager

  • Oct 2022 - Present

  • Optimized strategies for approving protocols and reports to support accurate measurements and testing. • Tested programs to check accuracy, reliability, and conformance of results. • Verified and validated protocols to drive product design activities and manufacturing processes. • Monitored program performance after implementation to prevent problem reoccurrence. • Reviewed requirement documents to evaluate quality assurance methodologies. • Conducted field reviews and inspections of ongoing and completed work to verify competency and accuracy with respect to approved methods and applications. Show less


Sauce Dose
• Food and Beverage Manufacturing
• Co-Founder

  • Apr 2021 - Present


Zack's

• Croatia
• Periodical Publishing
• 1 - 100 Employee

• Restaurant Manager

  • Jun 2020 - May 2021

  • Enforced quality, safety and sanitation standards to keep the foodservice operation compliant. • Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules. • Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items. • Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal. • Developed food storage and rotation metrics and maintained team member compliance. • Operated and maintained all food preparation machines and equipment. • Managed daily operations in deli and supervised staff to improve sales performance. Show less



CARUSOS AMERICAN GROUP

• Egypt
• Food and Beverage Services
• 1 - 100 Employee

• Restaurant Area Manager

  • Feb 2018 - Apr 2020

  • Assessed staffing needs regularly to gear up effectively for forecasted demand due to changing market conditions and seasonal strategies. • Helped coordinate company inventory control and shrink strategies and priorities to increase profitability. • Monitored interior and exterior facilities maintenance and cleanliness standards and followed up with corporate and vendor contacts to resolve issues. • Analyzed results of operational performance reports and assisted locations in formulating action plans to address issues. • Developed and implemented successful systems to track and manage expenses for effective budget administration. • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements. • Resolved problems, provided open communication, and recommended discipline and terminations. • Recommended and implemented procedural changes to enhance services rendered to customers. • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences. • Supported human resources initiatives by connecting with employees and proactively solving problems. • Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams. • Built relationships with vendors and monitored supply chain to spot and correct deficiencies. Show less



Buffalo Wings & Rings

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • May 2017 - Mar 2018

  • Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards. • Took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors. • Recruited, interviewed, hired, and trained staff according to company service-oriented values. • Contributed information and recommendations for strategic planning and business reviews. • Delivered store sales and financial objectives, improved restaurant operations, and developed leaders. • Organized and conducted pre-shift meetings to review specials, menu changes, and house counts. • Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations. Show less



Shakespeare and Co.

• United Arab Emirates
• Food and Beverage Services
• 300 - 400 Employee

• Restaurant Assistant Manager

  • Jan 2016 - May 2017

  • Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation. • Developed food storage and rotation metrics and maintained team member compliance. • Diversified food offerings by location and season to continuously attract new customers. • Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items. • Liaised with facility administration and customers to address requests and resolve problems. Show less



Steak Out

• United States
• Restaurants
• 1 - 100 Employee

• Supervisor

  • Sep 2010 - Apr 2014

  • Monitored floor volume and assisted with seating, serving, and communication to maintain coverage and guest satisfaction. • Conducted daily pre-shift meeting with team to communicate specials, guest evaluation scores, and staff or service concerns. • Measured and controlled restaurant costs and revenues and implemented sound business tactics. • Inspected kitchen and dining areas to verify sanitation compliance and delivered safe, healthy, and friendly work environment. • Acted as guest service role model for restaurant, set example for excellent customer service, and created positive atmosphere for guest relations. • Selected and trained staff members to meet brand standards and customer service goals. • Met with guests informally during meals or upon departure to obtain feedback on food and beverage quality, service levels, and overall satisfaction. Show less