Ahmed H.
ITSM Consultant at Nakheelagri- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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Italian Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Introduction to Italian — Università per Stranieri di Siena (UniStraSi)
FutureLearnAug, 2016- Oct, 2024 -
edX Verified Certificate for Conversational English Skills
edXJul, 2015- Oct, 2024
Experience
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Nakheelagri
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Saudi Arabia
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Farming
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1 - 100 Employee
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ITSM Consultant
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Nov 2022 - Present
Work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, to recommend solutions that enable the organization to achieve its goals. Responsible for the complete life cycle of new/modified IT systems, from analyzing existing processes and gathering requirements to implement systems, testing and providing training. Work to consult and gather, elicit, analyze, and document the business needs and requirements. Decide appropriate IT strategies after evaluating the current company requirements. Assist in the Development of Business Requirement Document "BRD" in order to get approved and signed off requirements from the Stakeholders. Supporting upper management with research on industry best practices on effective product management. Show less
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Maggie Metal Corporation (MMC)
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Egypt
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Retail Office Equipment
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1 - 100 Employee
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Information Technology Manager
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Apr 2021 - Oct 2022
Responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines. Ensure security of data, network access and backup systems. Design, develop, implement and coordinate systems, policies and procedures. Responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines. Ensure security of data, network access and backup systems. Design, develop, implement and coordinate systems, policies and procedures.
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Be Happy
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India
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Online Audio and Video Media
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Marketing Assistant
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Dec 2019 - Feb 2021
provide support for marketing and sales teams and campaigns. compiling and distributing information such as website and social media analytics monitoring social media accounts, creating content and Ads. liaising with customers/external agencies helping to organize market research. provide support for marketing and sales teams and campaigns. compiling and distributing information such as website and social media analytics monitoring social media accounts, creating content and Ads. liaising with customers/external agencies helping to organize market research.
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Universities of Canada in Egypt
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Egypt
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Education Administration Programs
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100 - 200 Employee
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Technical Support Specialist
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Dec 2018 - Dec 2019
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions. • Install, configure, and maintain servers, file servers, and other related equipment, devices, and systems , disk drives, data acquisition boards, printers, and related equipment from system side/sharing. • Troubleshoot systems, and applications to identify and correct malfunctions and other operational difficulties. • Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of computing systems. • Configure and maintain document libraries, enterprise lists and site collections. Perform typical system administrative activities such as site creation, user training, backup, restore and issue resolution. Show less
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Al Masry Al Youm
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Newspaper Publishing
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1 - 100 Employee
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Senior Information Technology Specialist
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Jan 2018 - Nov 2018
Analyzes operations and systems to ensure that computing hardware, software, and peripherals are configured and utilized for optimal support of computing needs. Performed cross-platform audits of Active Directory (AD) objects and user permissions. Resolves problems with desktops, mobile computer hardware, and software. Planning for new and expanded user services. Maintains knowledge and operate the distribution of desktops, Laptops, printers, copiers, mobile computer equipment, software and Operating systems. Mastermind creation, upgrade, deployment, and maintenance of a pool of proper computer images. Show less
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The German University in Cairo
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Egypt
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Higher Education
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700 & Above Employee
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Senior Information Technology Specialist
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Aug 2013 - Apr 2017
Provides senior level desktop & mobile computing support and services. Manages the Department by coordinating and scheduling work activities and ensures that the Support Specialist team is properly deploying and supporting personal computer technology by following standard operating policies and procedures. Work closely with "Help Desk" and "Audio/Visual & Classroom Technologies" Section Heads and other ITS units to ensure that the proper computing technology is deployed efficiently, fully optimized and up-to-date. Show less
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AVIT - Aviation Information Technology
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Egypt
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IT Services and IT Consulting
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100 - 200 Employee
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IT Technical Support Specialist
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Aug 2010 - Jul 2013
Installing, supporting and maintaining new server hardware and software infrastructure Analyzing and resolving faults. Installing all relevant equipment (Computers, Systems, Screens, Networks, Boarding and luggage printers) in the new Hall in Sharm El-Sheikh International Airport. Supporting and maintaining airports equipment and its systems (boarding & label printers, departure & arrival screens). Responsible with the team of testing all airports' new equipment related to the field and install it to be ready to the usage. Working closely with other departments/organizations and collaborating with other IT staff. Show less
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Sunrise Resorts and Cruises
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Hospitality
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100 - 200 Employee
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Sales Executive
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Jun 2009 - Jul 2010
Maintaining and developing relationships with existing customers via meetings, telephone calls and emails. Acting as a contact between a company and its existing and potential markets. Gathering market and customer information. Representing the organization at trade exhibitions, events and demonstrations. Reviewing own sales performance, aiming to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements. Making accurate, rapid cost calculations, and providing customers with quotations. Show less
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IT Technical Support Specialist
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Oct 2006 - May 2009
Providing help desk, technical support, training, and feedback for “Students and staff” with varying levels of IT knowledge and competence and advise staff on appropriate action. Installing and configuring computer hardware, software, antivirus, systems, networks, printers, and scanners. Maintain user-facing familiarization and FAQ documents, and “how to” guides and training materials, with latest updates and user guidance. Preparing and supporting all needed laboratories during exams or for students' usage. Determine source of computer problems (hardware, software, user access, etc.). Show less
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Customer Service Representative
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Nov 2005 - Oct 2006
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
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Restaurant Manager
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May 2004 - Feb 2005
recruiting, training and supervising staff agreeing and managing budgets planning menus ensuring compliance with licensing, hygiene and health and safety legislation/guidelines promoting and marketing the business overseeing stock levels ordering supplies producing staff rotas handling customer enquiries and complaints taking reservations greeting and advising customers preparing and presenting staffing/sales reports handling administration and paperwork liaising with customers, employees, suppliers, licensing authorities and sales representatives making improvements to the running of the business and developing the restaurant. Show less
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Sales And Marketing Specialist
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May 2003 - Nov 2003
creating the marketing strategy and sales plan for Chamber of Leather Industry Guide And chamber Furniture Industry Guide. creating the marketing strategy and sales plan for Chamber of Leather Industry Guide And chamber Furniture Industry Guide.
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Pyramids International
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Egypt
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Oil and Gas
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Receptionist organizer
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Jun 2002 - Aug 2002
Organizing Exhibitions like Leather Exhibition, Cairo Fashion & Tex International Exhibition "Defile Creation", and Leather making equipment exhibition in conferences hall. Organizing Exhibitions like Leather Exhibition, Cairo Fashion & Tex International Exhibition "Defile Creation", and Leather making equipment exhibition in conferences hall.
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Fujitsu General Middle East & Africa
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Mechanical Or Industrial Engineering
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1 - 100 Employee
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Stocker
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Nov 2001 - Mar 2002
winter training in Stocktaking for inventory winter training in Stocktaking for inventory
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Waiter
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May 2001 - Oct 2001
Provide excellent customer services that promote satisfaction. Greet customers and present menu. Make recommendations or share additional information upon request. Take and serve food/drinks orders and up-sell any additional products. Arrange table settings and maintain tables clean and tidy. Check products for quality and correct any problems that keep them from enjoying their meal/drink. Deliver checks and collect payments Cooperate with all serving and kitchen staff. Follow all relevant health department rules/regulations and all customer service guidelines. Show less
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Education
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2001 - 2007
The Higher Institute for Cooperative and Administration studies
Bachelor of Business Administration - BBA, Business Administration and Management, General -
1999 - 2001
Helwan Military High school
High school
Community
