Experience

One Prepay

• Telecommunications
• 1 - 100 Employee

• Chief Customer Care Officer

  • Oct 2011 - Present

  • Accomplish customer care human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieve customer care objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans.• Carry out market research when needed to assist the EV sales team (telecommunication provider) in forecasting sales figures for the future in order to ensure informed decision making and plan capacity requirement as well as conduct target setting. Show less

• Customer Care Officer

  • Aug 2010 - Oct 2011

  • Analyze sales performance, share results and discuss needed support with telecommunication companies EV sales team. • Coordinate with the telecommunication provider's business development team to training, assigning and developing awareness about the One prepay technologies. • Analyze and meet evolving customer needs through relationship building.

• Sales supervisor

  • Feb 2009 - Aug 2010

  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Monitor competition by gathering current marketplace information on pricing, products, new products, merchandising techniques, etc.• Recommend changes in products, service, and policy by evaluating results and competitive developments• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. • Assist the sales executives in the achievement of their sales target. Show less