Ahmed Ghoraba
Customer service Department- Customer Service Supervisor at Mena For Touristic & Real Estate Investment Co- Claim this Profile
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Topline Score
Bio
Ashraf Mahgoub
Ahmed is very professional and aware of his job responsibilities and he performs it with dedication and care
Fahd Dirbala
Ahmed Ghoraba has many customer services capabilities and able to deal with many customers at the same time for many projects with very professional way up to the customer satisfaction respecting the owner benefits.
Ashraf Mahgoub
Ahmed is very professional and aware of his job responsibilities and he performs it with dedication and care
Fahd Dirbala
Ahmed Ghoraba has many customer services capabilities and able to deal with many customers at the same time for many projects with very professional way up to the customer satisfaction respecting the owner benefits.
Ashraf Mahgoub
Ahmed is very professional and aware of his job responsibilities and he performs it with dedication and care
Fahd Dirbala
Ahmed Ghoraba has many customer services capabilities and able to deal with many customers at the same time for many projects with very professional way up to the customer satisfaction respecting the owner benefits.
Ashraf Mahgoub
Ahmed is very professional and aware of his job responsibilities and he performs it with dedication and care
Fahd Dirbala
Ahmed Ghoraba has many customer services capabilities and able to deal with many customers at the same time for many projects with very professional way up to the customer satisfaction respecting the owner benefits.
Experience
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Mena for Touristic & Real Estate Investment
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Real Estate
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1 - 100 Employee
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Customer service Department- Customer Service Supervisor
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Mar 2006 - Present
Responsible for a client base of over 1500 clients in 6 different projects.Responsible for all client issues from once the contract is signed, until the client resides in his/her home and the project is handed over to the Resident’s Association.Responsible for all client’s modifications and Technical Issues.Responsible for Customer Complaints and Requests.Responsible for handing over completed units and share in monitoring the handing over plan with all the Project Managers of the different areas. Delivered over 500 unit till now.Contact customers on a regular basis, either before or after delivery to make sure thereare no problems they have and satisfaction with the performance of the company.Liaised with all concerned departments to solve problems (Finance, Sales, Contracts, Legal, Construction, Engineering, Operation, QC, IT).Update customer data on a regular basis and follow up on their social status to ensure the quality of customers loyalty program.
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swimming trainner
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May 2002 - Feb 2006
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Education
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1999 - 2003
Tanta University
very good, physical education
Community
