Experience

Finway Tech

• Egypt
• Financial Services
• 1 - 100 Employee

• Senior Technical Engineer

  • Mar 2023 - Present

  •Develop and implement technical solutions for ATM machines that improve performance, security, and reliability. •Collaborate with cross-functional teams, including product management, software development, and quality assurance, to ensure successful product delivery. •Conduct thorough testing and analysis of ATM machines to identify and resolve technical issues. •Provide technical guidance and support to both internal and external stakeholders, including customers and partners. •Stay up-to-date on industry trends and emerging technologies, and proactively identify opportunities for innovation and improvement. •Create and maintain documentation of technical solutions, processes, and best practices. •Train and mentor junior team members to improve their technical skills and knowledge. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Field Service Engineer

  • Feb 2022 - Jan 2023

  1) Developed and implemented preventative maintenance programs to ensure smooth and efficient operation of ATMs.2) Conducted regular inspections and maintenance checks to identify and resolve mechanical and technical issues.3) Collaborated with cross-functional teams to troubleshoot and resolve complex ATM issues in a timely and cost-effective manner.4) Utilized advanced diagnostic tools and software to analyze system data and identify potential maintenance needs.5) Trained and mentored junior engineers in best practices for maintaining and repairing ATM machines.6) Maintained a comprehensive inventory of parts and supplies to support rapid response times and minimize equipment downtime.7) Established relationships with key vendors and service providers to reduce maintenance and repair costs and improve overall system reliability. Show less

• Field Services Engineer

  • Feb 2020 - Feb 2022

  - Conducted routine maintenance checks on ATM machines to ensure their proper functioning.- Performed troubleshooting tasks on malfunctioning machines in a timely and efficient manner, minimizing downtime for customers.- Responded promptly to customer service requests related to ATM issues, providing clear and concise instructions for resolution.- Actively monitored the performance of the ATM network, identifying trends and potential issues before they manifest into problems.- Collaborated with senior engineers to develop effective strategies for system upgrades and repairs.- Maintained accurate records of all maintenance activities, ensuring compliance with industry standards and regulations.- Communicated regularly with operations managers and technical support teams, to provide updates on maintenance activities and resolve any concerns or issues.- Demonstrated a commitment to continuous learning and professional development by remaining up-to-date on the latest ATM technologies and industry trends. Show less



El Rashidi El Mizan Confectionery Factories

• Egypt
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Trainee

  • Aug 2018 - Sep 2018



Bavarian Auto Group

• Egypt
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Trainee

  • Aug 2015 - Sep 2015