Experience

Wyndham Doha West Bay

• Qatar
• Hospitality
• 1 - 100 Employee

• Acting F&B Manager

  • Sep 2021 - Present

  Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI’s, schedules, policies, and procedures Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity Show less



United Village group

• Landmark mall

• Restaurant Operations Manager

  • Sep 2018 - Feb 2022

  United Village Food, which is the food division of Village Holding and it is a platform that supports cultivators of quality products while offering an assortment of fresh choices to shoppers. Incharge of Qamar Eddin restaurant two branches oriental restaurant that will provide authentic Syrian, Lebanese, Palestinian and Jordanian food with attention to detail in every taste. We will offer you the finest selection of the Shami Cuisine, experience something different in an oriental atmosphere. Wooden Bakery 5 branches, Offering a unique experience, Excellent Customer Care, Freshness, Quality, Hygiene and products, Customers satisfaction is our mission towards perfection, with a long list of items such as (Arabic Bread, French Bread, Soft Buns, Salty Pastries & more. Show less



Aura Group

• Qatar
• Hospitality
• 700 & Above Employee

• Restaurant Manager

  • Jun 2016 - Sep 2018

  Aura Hospitality & Food Services has a very strong presence in the food and beverage sector with several outlets operating at various upscale locations. the brands have quickly grown and become a frequent destination for different segments due to the wide offering options we provide. Our F&B portfolio casts of a diverse blend of International franchises and own unique successful concepts. My Manager's responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check-in with customers, and balance seating capacity. Back-of-the-house management experience is also essential, as you’ll hire qualified Cooks and Wait, Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly Show less



Souq Waqif Boutique Hotels by Tivoli

• Qatar
• Hospitality
• 100 - 200 Employee

• Outlet Manager

  • Aug 2014 - May 2016

  Souq Waqif Boutique Hotels is one of the best Hotels in Doha that offers guests superior hospitality, refreshing culinary concepts, and unique corporate experiences and leisure facilities for a comprehensive and personalized approach to high-end living. Stay in the heart of Doha’s historic and cultural shopper’s paradise, immersed in the plush pleasures of boutique hotel luxury. My responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check-in with customers, and balance seating capacity. Back-of-the-house management experience is also essential, as you’ll hire qualified Cooks and Wait, Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly Show less



Restaurant Déjà Vu

• Germany
• 1 - 100 Employee

• Restaurant Manager

  • Jan 2013 - Jul 2014

  Manage day-to-day operations of the cafe Hire and onboard new wait staff and baristas Train employees on drinks preparation and proper use of coffee equipment Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients) Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks) Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Ensure all cafe areas are clean and tidy Nurture friendly relationships with customers to increase loyalty and boost our reputation Show less



Al Tawash restaurant

• Souq waqif, Doha, Qatar

• Assistant Restaurant Manager

  • May 2011 - Nov 2012

  You are in Qatar. You’ve got to try Qatari cuisine. Al Tawash serves traditional Qatari food, including shisha. one of the best recommendations to have the best experience for traditional Qatari food, Both indoor seating and Bedouin tent are available. Research new wholesale food suppliers and negotiate prices Calculate future needs in kitchenware and equipment and place orders, as needed Manage and store vendors’ contracts and invoices Coordinate communication between front of the house and back of the house staff Prepare shift schedules Process payroll for all restaurant staff Supervise kitchen and wait staff and provide assistance, as needed Keep detailed records of daily, weekly, and monthly costs and revenues Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms) Monitor compliance with safety and hygiene regulations Gather guests’ feedback and recommend improvements to our menus Show less



Altawash restaurant

• Souq waqif , Doha, Qatar

• Restaurant Supervisor

  • May 2009 - May 2011

  To establish and maintain an efficient breakfast, lunch and dinner operation, with an emphasis on high-clash efficient and courteous service, which puts guest first. To act as team leader within the Food and Beverage operation. To ensure the use of current Standard Operation Procedures by all team members within the department. To be able to work in different department within Food and Beverage when needed. To be responsible for managing the time sheets records for team members and process staff invoices when required. To ensure the punctuality and timekeeping of your team to meet rota requirements. To undertake any other reasonable task set by your Head of Department. Complete administration if and when required. Monitor the daily number of covers and the average check of the restaurant. Show less



Al twash restaurant

• Souq waqif, Doha, Qatar

• Restaurant captin

  • May 2008 - May 2009

  Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs. Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation. Responsible for the over all sanitation and cleanliness of the outlet during the shift.Responsible for the proper maintenance and good working order of all equipment, furniture an Fixtures in the outlet. Responsible for consistently implementing the service standards and operating procedures in the outlet. Responsible for ensuring sufficiency of manpower in the shift. Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the Restaurant Show less



Shepherds hotel

• Cairo

• Bartender

  • Jun 2006 - May 2008

  Prepare alcohol or non-alcohol beverages Interact with customers, take orders and serve snacks and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails Plan and present bar menu Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations Prepare alcohol or non-alcohol beverages Interact with customers, take orders and serve snacks and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails Plan and present bar menu Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations



Golden tulip flamenco hotel

• Zamlek , Cairo

• Restaurant waiter

  • Jun 2000 - Apr 2005

  Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Show less