Experience

Iken
• Egypt
• Information Technology & Services
• 1 - 100 Employee
• Head of digital transformation and I4.0 division

  • Jan 2021 - Present

EKSON Technology
• Egypt
• Education Management
• 1 - 100 Employee
• Head Of Business Management

  • Dec 2019 - Dec 2020


Post for investment

• Egypt
• Investment Management
• 1 - 100 Employee

• Business Development Manager

  • May 2019 - Sep 2019

  Handeling all Technology business aspects . specially the B2B Business and operations . Handeling all Technology business aspects . specially the B2B Business and operations .

• Business Director

  • Aug 2018 - Apr 2019

  · Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders · Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future · Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities · Ensure company policies and guidelines are communicated all the way from the top down in the company and that they are followed at all times · Communicate and maintain trust relationships with shareholders, business partners and authorities Show less



ASSET Technology Group

• United States
• Computer and Network Security
• 1 - 100 Employee

• Business Director

  • Sep 2017 - Jun 2018

  · Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders · Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future · Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities · Ensure company policies and guidelines are communicated all the way from the top down in the company and that they are followed at all times · Communicate and maintain trust relationships with shareholders, business partners and authorities · Oversee the company’s financial performance, investments and other business ventures · Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance · Read all submitted reports by different managers to reward performance, prevent issues and resolve problems · Act as the public speaker and public relations representative of the company in ways that strengthen its profile · Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. · Managing resources to provide high quality, trusted service as an internal resource to the group · Building people-focused functions to drive business results · providing strategic multi-disciplined leadership to the functional areas of: Corporate Planning, Corporate Communications & Design, and Government Relations Show less



Arabian Company for Industrial and Trading System "Acits"

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Of Business

  • Jun 2012 - Jul 2017

  . Managing Military and security Gov Sectors . Miltary Sales advisor for top notch ranks in RSNF – MOD – MSD – MOI . . Working in creating the needs of the Gov Sector with out of the box approaches . . Aligning with specialized vendors across the created needs . . Following the non-traditional approach with tender management . . Managing the P&L for the company . . Managing financial negotiations with suppliers . . Managing vendor relationships . . Penetrating the Military and security sectors with a well known creative portfolio . . Projects analysis . . Business Development towards the market deviation . • Ensure and manage career planning and open dialog. • Directs and manages resources in daily activities and annual goals. • Ensure strong organizational leadership, team stability and team dynamic. • Develops, manages, and maintains relationships with clients. • Review and maintain daily staff utilization. • Build and maintain strong partnership with the operations of different Departments. • Establish Customer Satisfaction measures for continuous process improvements • Performs other duties and responsibilities as necessary. • Customer Service Management • Complaint Handling & Resolution • Retail Operations Management • Customer Satisfaction Enhancement • Front-End Supervision • Sales & Margin Improvement • Teambuilding & Training • Cost-Reduction Strategies • Order Fulfillment Show less



Getronics Middle East

• GM _ Business & Strategic Services - Telco section

  • Jan 2011 - Jun 2012

  • Managing the regional sourcing program office and leading the GCC delivery management organization in coordination with the Portfolio Heads and Operations Support team.• Conducting offshorability analysis for the projects to be transitioned offshore and ensuring work clearance through a project clearance process.• Conducting audit, managing the Dashboard initiatives on global delivery & operational metrics analysis for and providing decision support tool to the senior management . • Liaising with Top Tier IT / Ites companies and coordinating with the industry body forums.• Participating in strategic decision making of company growth & expansion plans in IT / BPO area.• Involved in business process re-engineering to ensure improvements / productivity enhancements.. establish the B2B business portfolio . Show less

• Regional Technical and Business Development Manager

  • Mar 2008 - Jan 2011

  • Drove incremental business opportunities in the Advanced Services for Data Center practice, specializing in Cloud Computing. Focused on long term strategic opportunities and early adopter solutions by exploring business involving cloud architecture and virtualization service solutions.• Presented directly to customers and at Customer Briefing Centers nation-wide to drive complex sales deals.• Created and delivers Cloud Orchestration competitive training to Sales organizations.• Engaged with Field and Practice Sales to accelerate all customer proposals.• Proactively identified opportunities and mapped pipeline to expedite deals through appropriate channels.• Sizes and scopes service levels to insure appropriate pricing for technology and architectural engagements.• Continually aligned and updated sales collateral, Statements of Work, and built responses to RFPs to speed new sales.• Developed RFI, RPF and RFQ responses, selected channel partners & trained them on selling & using company products and provided feedback on the releases of new products. • Generated report on product issues & deficiencies, created proof of concept and prototyping solutions and provided tradeshow support.• Deliver high-level sales presentations to executives to close key account deals.• Drive the relationship for the vendors partnership, delivering executive customer seminar talks.• Launch new high revenue products to speed time to revenue.• Owning the scale of the Enterprise content management as well as the Enterprise IT Services • Generated report on product issues & deficiencies, created proof of concept and prototyping solutions and provided tradeshow support. Show less



Saudi Telecom Company

• Saudi Arabia
• Technology, Information and Internet
• 1 - 100 Employee

• Telecom Billing Consultant

  • May 2006 - Feb 2008

  • Worked as a Senior Billing Support Engineer for Saudi Telecom (STC) and responsible for implementing, modifying and maintaining existing and new agreements. • Tracked & solved errors and alarms for the batch programs, upgraded system and configured & applied new patches to the system. • Coordinated with the supplier, created new products & configured system and provided technical support to the Carrier and Wholesale departments. • Handled and fixed errors for the International Billing system. • Updated reference data and rate plans for inter carrier operators, tiers, product and services. • Developed Macros for international suppliers for optimize routing & price sheets and automated loading. • Configured and tested revenue assurance adaptors for various Network Data sources (MSC, SMSC, MMSC, SGSN, GGSN, IN CS, HLR, VLR, SCP, etc.), business support applications (Mediation, Billing, Roaming, Financial system, CRM, etc.) and credit systems (voucher server, e-payment, etc.). • Tested and accepted the revenue assurance system extraction, transformation, loading and reporting phases. • Developed baseline reports & monitoring reports and KPIs for revenue assurance systems and CRM. • Created call scenarios document and test calls scenarios to explore the Network. • Designed & implemented interconnect and international agreements. • Designed and implemented products for interconnect national, international and inbound & outbound roaming traffic for all billing services. To manage Siebel CRM Implementation and integration with billing systems . To analyze, design, and implementation of the systems and network infrastructure needed to support all aspects of the Siebel development, testing, and production environmental requirements. To develop CRM Strategy for Billing, a road map for any future CRM enhancements & implementations. Show less



Mobinil

• Egypt
• Telecommunications
• 1 - 100 Employee

• Sr. Billing Operation support Engineer

  • Sep 1999 - Apr 2006

  • provided innovative & cost effective solutions to reduce validation time of the bill cycle, automate manual provisioning processes and enhance invoicing chain components.• Responsible for maintaining customers’ service requests, HLRs and KPIs, generating accurate billing cycles and preparing accurate interconnect statements.• Involved in drawing the roadmap of billing chain systems (Billing, Mediation and Provisioning) to provide cutting edge technology for enhancing time-to-market and maintaining optimum quality in the Billing area within the State-of-the-Art Framework.• Designed interfaces for the billingsystem, tested Online & Batch BSCS modules and delivered first level support to the billing system.• Handled integration between the Billing system and other systems (CRM, Fraud, eBill, etc.)• Guided team members in conducting operational and integration activities including technical support and system maintenance.• Developed tools for monitoring incoming CDRs and alarms for any encountered delay.• Developed tools for monitoring rating chain & detecting errors, generating regular reports on the rejected CDRS, recycling rejected calls and fixing rejection.• Conducted complete analysis of datalogs and proposed preventive measures for timely resolutions of issues.• Established contengency plans for any abnormal behaviour mode for related system components.• Involved in transmitting files from diffrerent NEs and ensuring valid processing for acquisistion phase of FCC including conversion of files to preutx files.• Maintained MDA, file systems, close day of the FCC and rejected data, managed FCC calander and added new NEs. Show less

• Billing

  • 1999 - 2006