IT Manager

• Oct 2020 - Present

IT Manager

• Jun 2018 - Oct 2020

- Manage day to day the IT full Business Operations to ensure the stability, integrity, and efficient operation of the information systems infrastructure. - Operate and administer computer and telecommunications software, networks and information systems - Plan, organize, direct, control and evaluate the operations of information system - Ensure technology is accessible and equipped with current hardware and software - Troubleshoot all technology issues - Manage the maintenance of PC networks including file servers, workstations, printers, other peripherals, Internet access, and email and network security. - Manage, monitoring, maintenance, development, upgrade, and support of all current IT systems, operating systems and software applications. - Manage and develop IT staff, including, training, evaluation, guidance, discipline. - Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users. - Manage windows domain account and email accounts - Maintain use of office equipment, including phones, copy machines and printers from the technical perspective - Set up and monitor data backups to ensure work products are protected - Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements. - Troubleshoot hardware, software and network operating system - Monitor and maintain technology to ensure maximum access - Manage Company Assets (Desktop PCs, Laptops, and Mobile Lines) on my own development web application by PHP and MySQL Show less

Senior System & Network Administrator

• Jan 2011 - Jun 2018

o Windows Server 2003, 2008 and 2012 installation and maintenanceo ISA Server 2006 with (Surf Control, GFI Monitor), TMG 2010o FortiGate Firewall installation and maintenanceo Backup Servers (Symantec Backup Exec, BrightStore, KLS, GFI Backup), Implementing and administer backup plan for business emails and datao Mail Servers (Exchange, Hmail)o ManageEngine ServesDesk (Enterprise Help Desk system)o Kaspersky Administration Kito Manage support, website, and marketing teamso Integrate Email Validation, email lists cleaning and Bulk Email serviceo setup and maintain Servers, Switches, and Storageo Performs technology needs analysis and infrastructure designo Database: Database such as MS Access, MSQL and MySQL installation, administrationo Implementing and configuring head office centralized Active Directory, DHCP ,DNS and File Server.o routers , modems, and Switch installation and administration Show less

System & Network Administrator

• Jan 2007 - Jan 2011

- routers , modems, and Switch installation and administration- Installing, Configuring, Managing and maintaining Windows 2003 & 2000 Servers (Active Directory, DNS, DHCP and WINS).- Network administration (including backup, security management, Help desk, Implementing and administering Microsoft ISA2006, e-mail systems including e-mail web server, internet access, office systems and applications support, manage web hosting three Accounts, more than 16 domain with Email accounts).- Kaspersky antivirus administration kit server Installation, Update, and support- Publishing and Administering "premieregypt.com" website Hosting.- Implementing and administer backup plan for business data ,operating systems and all databases by using "Symantic Backup Exec server ", "BrightStore" and other backup tools.- Creating, design, managing networks inside Company.- Responsible for all the Design, implementing, upgrade and maintain the LAN & WAN networks to work in a proper way with the optimum performance.- Continually review and revise as required the IT network in order to insure highest levels of service to users and highest level of data protection and security to the company- Manage IT Team Show less

Network Adminstrator

• May 2006 - Jan 2007

Cisco :( routers. Switches)installation and administration Operating system: (windows 98.windows XP. Windows server 2000, 2003) Experience in supporting and administration Citrix Network infrastructure :( DNS/ DHCP/etc) Experience in supporting Exchange Supports server, network and desktop hardware, software and applications. Performs technology needs analysis Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support). Show less

Technical Support

• Jun 2005 - Jan 2006

Trouble shooting User's software and hardware problems in Company and on site Trouble shooting User's software and hardware problems in Company and on site

Technical Support - as Trainee

• Jul 2003 - Mar 2005

Installing, Configuring, Managing and maintaining WAN Modems for Vodafone and AOI(Arab Organization for Industrialization) Network Installing, Configuring, Managing and maintaining WAN Modems for Vodafone and AOI(Arab Organization for Industrialization) Network