Senior Human Resources Consultant

• Apr 2019 - Present

Human Resources Director

• May 2021 - Aug 2022

Head of Human Resources and administration

• 2013 - Mar 2019

Developed annual Job Analysis policy for the GroupIssued Job Descriptions and created Job Profile Database across the group.Developed HR Policies and issued employee handbook.Implemented HR IS covering attendance system, employee records and payroll.Developed and implemented salary structure for the groupIssued HR internal policies, procedures and standards covering HR activities.Implemented medical insurance for employees.Developed and implemented talent management program and succession planning Show less

Organizational Development Manager

• 2012 - 2013

Contribute to the development of strategies that will help to achieve the organization’s mission and core objectives.Analyzing work flow with functional and line managers to develop standard operating procedures across functions based on best practiceCollaborating with senior and middle management to set operating standards to support achieving organizational objectivesAssessing job needs to determine the necessary resources required to achieve job goals and maintain a supportive environmentAssessing of training needs in collaboration with senior and middle management to develop annual training planSetting and developing organizational handbook of policies to support an effective work environment and enforce organizational justice behaviors.Leading cross functional teams to implement OD programs and projects and report progress to senior management.Collect and analyze internal and external data to provide intelligence reports to support strategic and tactical decision making.Managing change programs aiming to improve performance and develop required work behaviors within a supportive work environment.Consults with senior manager on developing of the organizational chart by emphasizing necessary changes to support organizational growth strategies. Show less

Business Development Manager

• 2011 - 2012

Following up new business opportunities within the current market or by developing new marketsConducting strategic agreements to generate leads to support sales of subsidiary companiesNegotiating agreements with corporates to generate revenues and improve product and brand value to customersDeveloping new product bundles to meet corporate customer's needsCollecting and analyzing competitor data to support decision making on new product and market development. Leading the corporate sales team for each subsidiary to generate sales leads and achieve preset targets of corporate sales volumes and communicating new product developments to prospective clientsCollaborating with sales and marketing departments in developing sales and marketing strategies.Productivity and potentiality reportsFollowing up execution of corporate contracts with operational departments across subsidiaries according to agreement providing best customer experienceReceiving corporate customers' requests and complaints and acting accordingly to ensure customer satisfaction within company policies Show less

branch manager

• 2010 - 2011

• Expanding the branch portfolio by introducing new clients at several categories and market sectors as well as offering bundled solutions to elite customers in order to deepen customer’s relation with the bank. • Enhance customer relationships by applying a periodic calling system to increase customers’ loyalty and proactively address customer requirements. • Ensure that all staff is operating as a cluster to achieve assigned targets and motivate staff to accomplish their professional goals as a team. • Maintaining minimum operating expenses in the branch without affecting the level of service provided to the customers. • Acquisition of new accounts to increase the branch portfolio, while maintaining low concentration in the liabilities portfolio as well as diversifying deposits among various liabilities products to ensure higher profitability to the branch as well as reducing risk on the portfolio. • Promoting a diversity of asset products to ensure maximum profitability. • Actively providing market feedback to product development team to ensure the bank products and services are meeting customers’ expectations. • Reviewing all branch operations on daily basis and ensure that all customer requests are processed correctly and timely. • Ensure that branch image reflects the name of the organization. • Review all branch operations and ensure all is in accordance to organizational policies and in accordance to local laws and policies. • Coordinate with back office, treasury and other business lines to insure best service is offered to the clients. • Conduct enhanced due diligence on asset customers to ensure lowest delinquency rate, and on liabilities customers to accredit that all deposits are complying with anti money laundry local and international policies to protect the bank from being involved in any suspicious transactions. Show less

Citigold relationship manager

• 2007 - 2010

• Retailing and providing advice on Investment products provided by and through Citibank such as Bonds, Mutual Funds, Structured Notes and other structured investment Products. • Building an ongoing relation with investors, providing them with market updates, Citibank’s recommendations and educating the customers to enable them to assess their investment strategies meeting their objectives, risk tolerance and time frame. • Achieving volume and revenue goals via the combination of customer acquisition and relationship deepening. • Deepening relationships and increasing targeted consumers through the execution of an effective sales process. • Providing product information actively seeking to acquire, deepen, retain and satisfy profitable relationships. • Grow the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads. • Ensures the appropriateness of the sale0matching products to the customer.. • Focus on Fee and Commission revenue – thru Investment and Insurance Products, followed by growth of balance sheet and acquisition of NTB top customers; offering high-end products • Demonstrates all access channels to customers. • Handles customer service. • Participates in special projects and tasks including Complaince related activities. • Proactively provides feedback to the Branch Manager and supporting units of new products, marketing, service opportunities and issues to assist in decision making consistent with the Citibanking experience. Show less

Remittance supervisor

• Sep 2005 - Nov 2007

• Responsible of filtering and problem solving of outgoing transfers & processing transfers • Responsible of controlling several accounts to ensure accuracy of accounting entries depending on the nature of each account • Responsible for reviewing monthly productivity reports for higher management and central bank of Egypt • Responsible of inquiries to other banks • Validation of incoming transfers, outgoing transfers, and automated payroll • Responsible of introducing and testing new automated operations to the remittances system • Responsible of controlling workflow of outgoing transfers and controlling outgoing remittances team • Acting as replacement for the department head Show less

Remittance Officer

• Sep 2004 - Sep 2005

• Responsible of filtering and processing of all incoming transfers • Responsible of interbank settlements in favor of clients • Assisting in outgoing transfers • Responsible of controlling several accounts to ensure accuracy of accounting entries depending on the nature of each account • Responsible for preparing monthly productivity reports for higher management and central bank of Egypt • Responsible of tracing and inquiring of unidentified funds and settlement of correspondent accounts Show less

Clearing and collection officer

• Oct 2003 - Sep 2004

• Responsible of clearing and collection of foreign currency checks • Assisted in local currency clearing and bill collection • Developed a collection s)stem that reduces time and paperwork of collection and ensures proper control on the check and bill portfolio • Responsible for the training new bank employees on clearing system • Responsible for the enhancement of statistical surveys to ensure highest level of accuracy in reporting