Ahmed Fadl
Store Supervisor at Fred Perry- Claim this Profile
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Arabic -
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English -
Topline Score
Bio
Credentials
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Bachelor's of Law
Law
Experience
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Fred Perry
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United Kingdom
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Apparel & Fashion
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200 - 300 Employee
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Store Supervisor
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Mar 2019 - Present
• Support the management team in achieving store and KPI targets in order to meet the overall organizational objectives.• Support the management team in maintaining high levels of profitability through control of discount, general expenses, stock-loss, and sell through in order to meet profitability target.• Support the management team in managing the operational side of the store as well as managing administrative areas such as staff schedule , coordination with supplier, contractors etc in order to ensure the smooth running of the store .• Provide exemplary customer service at all the time by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationship.• Support the management team in conducting technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirement etc.• Maintain up-to-date product knowledge, in terms of designs, trends, quality, and availability in order to provide excellent customer service.• Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving sales. Show less
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Senior Sales Associate
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Oct 2013 - Present
• Welcomes customer as they arrive with a smile and asks them how they can be helped• Provides customers with product information that they need• Escorts customers to the correct aisles• Demonstrates the product when the customer asks• Provides customers with information on daily deals and promotions• Ensures that all products are well stocked and are easy to reach• Assists customers by taking down products that may not be easy to reach• Provides information regarding each product and any discount offers associated with it• Makes sure that work area and aisles are clean and shelves are dusted properly• Responds to customers’ requests and concerns in a resourceful manner• Handles cashier duties by taking cash or credit cards in exchange of goods sold• Manages product returns and exchanges• Ensures that all purchased items are delivered to the customers in a prompt manner• Reserves products for online orders• Arranges products on shelves in a tidy manner and• Orders out of stock items in a timely manner Show less
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Land mark group (Max)
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Abu Dhabi
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Head Of Department
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Dec 2009 - Aug 2013
• Develop professional rapport through face-to-face interaction with the customers. • Continually resolve issues with clients whose requests cannot be immediately Handled by the superior. • Implemented consultative approach to address client’s needs, takes extra step, provide World Class and One stop service, continually assessing client relationships and allowing for optimal customer satisfaction. • Increase revenue by implementing suggestive selling, utilizing extensive knowledge of the product. • Responsible in daily and monthly inventory listening abilities to help clients identify and gauge needs. • Consistently among highest performers in sales volume and administrative skills with the preparation of monthly forecast, inventory levels, order points by analyzing previous period’s data and reports. Show less
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United Group (Seoudi)
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Cairo
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Customer Service Executive
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Oct 2006 - Nov 2009
• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. • • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. •
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Education
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2002 - 2006
Helwan University Cairo
Bachelor's degree, Law -
1990 - 2001
AL Saadiya school
High school, Secondary school
Community
