Head of Projects

• Sep 2023 - Present

Senior Project Manager

• Jul 2022 - Sep 2023

ValU Egypt (Fintech) - Managing Mobile App & payment channels releases in a hybrid delivery model. - Enhancing the overall delivery process, managing vendor communication and other internal stakeholders. ValU Egypt (Fintech) - Managing Mobile App & payment channels releases in a hybrid delivery model. - Enhancing the overall delivery process, managing vendor communication and other internal stakeholders.

Project Manager

• Feb 2021 - May 2022

- MISR Digital Innovation Bank project (Bank Misr) - Managing Infrastructure, DevOps, Security, Licenses & AppDynamics - planning migration operations & Environment setup - Managing Offshore projects staff augmentation projects & Cost optimization - MISR Digital Innovation Bank project (Bank Misr) - Managing Infrastructure, DevOps, Security, Licenses & AppDynamics - planning migration operations & Environment setup - Managing Offshore projects staff augmentation projects & Cost optimization

Project Manager

• Dec 2020 - Feb 2021

Digital Project Manager

• Apr 2020 - Nov 2020

Commercial Project Manager

• Sep 2018 - Apr 2020

IT Project Manager

• Mar 2018 - Sep 2018

- Demonstrated communication effectiveness and ability to foster trusting relationships with colleagues and clients.- Focuses on meeting project commitments, including communications with sponsors, stakeholders, etc.- Lead planning and implementation of projects - Facilitate the definition of project missions, goals, tasks and resource requirements- Resolve or assist in the resolution of conflicts within and between projects or functional areas- Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.- Work cross-functionally to solve problems and implement changes.- Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.- Setting project plans and ensuring adhering to set plans and tracking projects progress according to project management standards.- Executing projects within timelines and available resources.- Launches projects successfully on time and manages multiple projects implementation tasks and processes smoothly on time. Show less

Specialist/Project Lead

• Dec 2015 - Sep 2017

Account : Vodafone Germany - Lead customer projects across Infra Domains. - Design, plan and execute customer business requests. - Identifies and develops new opportunities on current project. - Acts as opportunity manager for medium to high risk deals - Manages client relationships. - Manages internal as well external resources. - Frequently represents the organization to external customers/clients. Account : Vodafone Germany - Lead customer projects across Infra Domains. - Design, plan and execute customer business requests. - Identifies and develops new opportunities on current project. - Acts as opportunity manager for medium to high risk deals - Manages client relationships. - Manages internal as well external resources. - Frequently represents the organization to external customers/clients.

Senior Support Engineer

• Jun 2013 - Nov 2015

Primavera Unifier & Instantis Enterprise - Deliver post-sales support and solutions to the Oracle customers. - Work with Oracle virtual teams and clients’ representatives to gather information, requirements and troubleshoot service requests. - Work with Oracle development team on Application changes and release management activities. - Escalation point for customers. - Manage service requests through the full SR lifecycle ensuring customers are satisfied with resolution. - Provide 24x7 On-Call support for major issues. - Delivered training sessions to new clients, super users and Oracle team member. - Primary presenter for the 1st Oracle unifier Webcast. - Oracle Community Moderator Show less

Senior Support Engineer

• Jul 2008 - May 2013

Accounts: Orange Telecom Switzerland (Role: Senior support engineer): June 2010 – May 2013 - Manage and provide 24x7 support to Orange middleware and UNIX systems. - Responsible for overall coordination and deployment between involved parties, vendors and client. - Work between Egypt and the client site to sustain overall solution performance and provide feedback to stakeholders. - Liaise with business managers to understand and document business performance requirements Royal Bank of Scotland (Role: Business/System Analyst): August 2009 – July 2010 - Participate in the data analysis phase and Design best criteria to fulfill the customer reporting requirements. - Plan, Estimate & assign tasks among the Development team. - Validate and Deliver financial and management reports. Royal Bank of Scotland (Role: Support Engineer): July 2008 – July 2009 - Gather clients’ reporting requirements from ABN AMRO and RBS DWH teams. - Develop, Implement and deliver financial and management reports. - Technology/Tools used: Oracle PL/SQL, UNIX shell scripting. ABN AMRO Bank Account (Role: Support Engineer): July 2008 – January 2010 - Provide a second line of support for ABN AMRO Advanced commercial banking system, as well as monitor the interfaces to external systems and daily batches. - Handle project issues, incidents and meetings between EDS, Bank and other supporting parties/vendors. - Implementing change requests and system updates. Show less