Talent operations

• Jun 2022 - Present

CS & Operations Manager

• Jun 2017 - Dec 2020

- Manages Sales & Customer Support Team- Manages day to day operations (Booking, Listing, Inquiries & Disputes)- Liaison between top management and company employees- Monthly Operations Reports - Preparation for all operations documents (SOP, Knowledge Base, etc..)- Managing Social Media team (Instagram & Facebook)- Managing Facebook Groups Activities - Closing sales deals with potential hosts & companies- Update & Edit all related platform information (Recurrent Task)- Evaluate & Assess the CS & sales team- Assist in HR & Recruitment activities - Draft e-mail templates & Scenarios for all product scenarios - Draft SMS templates to interact with our clients - Manage & Create E-mail Marketing Campaigns through our channels

Team Lead Recruitment

• May 2016 - May 2017

Human Resources Recruiter

• Jul 2015 - Mar 2016

• Hiring for various English projects in the customer service field. • Maintains the records updated by updating the HR database • Notifies applicants of selection outcome. • Provide accurate, valid and complete information by using the right methods. • Build a sustainable relationship of trust through open and interactive communication. • Hiring for various English projects in the customer service field. • Maintains the records updated by updating the HR database • Notifies applicants of selection outcome. • Provide accurate, valid and complete information by using the right methods. • Build a sustainable relationship of trust through open and interactive communication.

Sales Development Representative

• Nov 2014 - Jun 2015

HR Admin & OD Assistant

• Jan 2014 - Nov 2014

Responsible for issuing experience certificates for employees.Responsible for updating employees information on the system.Assist in structuring and re-structuring the Organization Chart.Assist in Performance Appraisal.Renew employees contracts on the system.Complete and issue the transfer orders internally & externally. Responsible for issuing experience certificates for employees.Responsible for updating employees information on the system.Assist in structuring and re-structuring the Organization Chart.Assist in Performance Appraisal.Renew employees contracts on the system.Complete and issue the transfer orders internally & externally.

Application Consultant

• Jul 2013 - Dec 2013

Installing and implementing a software on the Customer Side Gathering information about the business cycle Analysis and DocumentationSupport and Maintenance

Sales Executive

• Jan 2013 - Jul 2013

Sell the Software the company is producing

Customer Service Representative

• Mar 2012 - Dec 2012

Handling Customers issue at Wind account ( Telecommunication ) Handling Customers issue at Wind account ( Telecommunication )