IT Manager

• Aug 2022 - Present

Senior Information Technology System Administrator

• Mar 2020 - Aug 2022

•Establishing information systems management policies and monitoring their implementation. •Drafting the internal regulations for information security circulation systems •Define the schedule of users ’powers •Preparation of models for hardware / equipment services and maintenance •Supervising the implementation of regulations and forms •Preparing the estimated budget for the next year, especially the maintenance plan and consumables, including papers / inks / internet / communication lines. etc. •Paying the main subscriptions from the internet - communication lines - company landlines - IPS - flashes •Reviewing the annual maintenance contracts. And their prices •Diversify and update the record of suppliers of information systems maintenance and services •Review annual consumption and items. •Manage servers, routers, switches, firewall and back-up systems •Follow up the maintenance of copiers and printer's hardware , software, and follow up on any external maintenance •Monitor maintenance of surveillance camera systems and their problems •Follow-up supplies and problems with inks and copiers •Follow up on the maintenance of central and telephone devices •Issuing requests to purchase requirements for operating and maintaining systems •Participate in designing specifications for supporting systems and devices according to the need of the requesting job •Review the purchasing department with the submitted quotations •Reporting on the execution of the purchase order and setting the personal record for information systems. •Implementing projects of developing communication and interconnection systems • Participate in the permanent development of information systems to keep pace with market developments and business volumes. Show less

IT Specialist

• Dec 2017 - Mar 2020

Companies where I used to support them: El-Zayat Tourism, Allianz, National Vegetable Oil Co., Redmar, Edfina, Lecico, Zahran group, Nascotours, British council, Eastmed, Swedish institute, Parkville, Worms, Anamel Nursery …etc As an IT Systems Engineer I was doing the following: - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Talk with clients through a series of actions, either via phone or mail until they have solved their technical issue - Implement Domain servers with DNS, DHCP, and other roles and features - Properly escalate unresolved issues to our appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to customers - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Manage and monitor all installed systems and infrastructure - Interact with hypervisors’ platforms such as Hyper-V and ESXI - Administrate Microsoft exchange environments - Install, configure, test and maintain operating systems, application software and system management tools - Maintain security, backup, and redundancy strategies - Configure firewalls; to maintain sites’ safety and stability - Monitor and test application performance for potential bottlenecks, identify possible solutions. - Troubleshoot system and network problems as well diagnose and solve hardware or software faults - Replace spare parts as required - Test and evaluate new technology and new systems Show less

IT Manager

• Jul 2015 - Nov 2017

Establish the IT department. Make important analysis and design for new projects. Create short and long-term strategy in terms of technological growth. install Servers devices (DNS- AD – File Server) Connecting accessories (Printers - Scanner - attendance devices - copying machines). Configure Fortigate firewall. Implement Kaspersky Security Center, and deploy Kaspersky Endpoint for 40 users. Create Staff training on the safety using of computer. Remove all technological obstacles from business operations. Ensure that data is secure from leak, tampering and accidental deletion. Propose, implement and support new technological solutions that improve business operations. Write and design the full company network/system documentations and security policies. Write and update the IT department SOPs necessary for data integrity. Generate monthly reports, and incident reports, to the IT director, and discuss them to ensure business continuity. Show less

Business Owner

• Jul 2011 - Jul 2015

Contracting with companies to provide IT services and technical support Mange it and help disk stuff Supervise the implementation of maintenance contracts and supplies Agreement with suppliers and contract with service providers Develop action plans for maximum effectiveness Review the general budget of the company and the budgets of each project Develop quarterly and semi-annual plans for the company Contracting with companies to provide IT services and technical support Mange it and help disk stuff Supervise the implementation of maintenance contracts and supplies Agreement with suppliers and contract with service providers Develop action plans for maximum effectiveness Review the general budget of the company and the budgets of each project Develop quarterly and semi-annual plans for the company

IT Specialist

• Jul 2008 - Feb 2013

Strategy & Planning • Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Acquisition & Deployment • Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. • Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review. • Develop business case justifications and cost/benefit analyses for IT spending and initiatives. • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. • Develop requests for proposal. • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Operational Management • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals. • Oversee provision of end-user services, including help desk and technical support services. • Work with stakeholders to define business and systems requirements for new technology implementations. • Direct research on potential technology solutions in support of procurement efforts. • Keep current with the latest technologies. • Approve and oversee projects and project portfolio. • Practice asset management for IT hardware, software, and equipment. • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Show less