Operations Associate

• Feb 2022 - Present

Office Operations Manager

• Sep 2021 - Apr 2022

*Provide inspired leadership for the organization. *Make important policy, planning, and strategy decisions. *Develop, implement, and review operational policies and procedures. *Assist HR with recruiting when necessary. *Help promote a company culture that encourages top performance and high morale. *Oversee budgeting, reporting, planning, and auditing. *Work with senior stakeholders. *Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. *Work with the board of directors to determine values and mission, and plan for short and long-term goals. *Identify and address problems and opportunities for the company. *Build alliances and partnerships with other organizations. *Support worker communication with the management team Show less

Client Account Manager-Call Center incharge

• Feb 2018 - Jan 2021

•Deal with client and partner queries promptly and professionally, (telephone, email, etc ) and referring to colleagues where appropriate. •Handling high profile clients projects like) DEWA, GEM, NCBS, Etisalat, DU, CAT, Dubai municipality, DHA, MOF, Insurance Authority ) •Keeping up regular contact with clients and look for opportunities to delivering added value to client relationships. •Providing efficient and professional first-line account management to my clients and resolving any difficulties or complaints (including by referring them to others for more complex solutions and generally chasing resolution where necessary) •Hiring, training, coaching, and leading call center representatives as they provide support for customers Assisting other management team members in identifying trends and establishing call center goals. •Conducted presentations and training for 200+ call center representatives •Ensuring staff members are achieving desired service levels and taking corrective action, as needed. •Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. •Liaised with 4+ team members, reported to field Manager •Collect data on consumers, competitors, and market place and consolidate information into actionable items, reports, and presentations. •Understand business objectives and design surveys to discover prospective customers’ preferences. •Providing regular updates to the research team along with problems been faced at the filed and working with the research team to identify a solution for addressing filed issues. Using problem-solving skills to handle difficult or irate clients and Track interviewer productivity on a daily or cumulative basis. - To provide real-time training, briefing/coaching to interviewers supervised. - Supervise a team of interviewers with Daily shift reports and Capture daily stats - Manage projects daily. Effective resource allocations Show less

Customer Service Executive

• 2016 - 2018

• Planned and helped to execute store marketing events, such as charity and wardrobe events • Guaranteed cross and up-selling for all product categories. • Built and strengthened relationships with customers, deal with different nationalities and personalities and put always the customers at ease. • Ensured the achievement of individual and Store goals, enhancing and developing the business. • Focus on creating customer loyalty to achieve sales objectives • Ability to deliver superior service by exceeding customer expectations • Strong communication and organizational skill Show less