Wireless Engineer

• Oct 2018 - Present

System Administrator

• Feb 2017 - Feb 2018

Manage the help desk team and evaluate performance to ensure customer service is timely and accurate on a daily basis Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement Develop daily, weekly and monthly reports on help desk team’s productivity Provide customer feedback to the appropriate internal teams, like product developers Provide technical Support to business teams and managing users Access, Roles and privileges of all TradeNet applications e.g. TradeNet, FoxX, ETrade, Mobile Trading, Bloomberg, Equator, BIMSi and documents archiving system. First line of support for technical issues related to ETrade and mobile application clients. Show less

IT Helpdesk

• Jul 2014 - Dec 2016

- Provide technical assistance and support for INCOMING queries and issues related to computer systems, software, and hardware. - Respond to queries either in person or over the phone. - Train computer users. - Respond to email messages for customers seeking help. - Ask questions to determine nature of problem. - Walk customer through problem-solving process. - Install, modify, and REPAIR COMPUTER hardware and software. CLEAN UP computers. - Run diagnostic programs to resolve problems. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. - Install computer peripherals for users. - Follow up with customers to ensure issue has been resolved. Show less

System Analysis and Design Specialist

• Oct 2005 - Jun 2014

- Analyze system requirement for upgrading new systems.- Examine current system and define application problems, then provide a solution.- Ensure full operation through support and training if required for all users.

IT Instructor

• May 2005 - May 2014

Trainer for CCNA, MCSE, Maintenance, ICDL, Microsoft Office, A+, N+ and S+ courses in Menofia University and training centers.

IT Specialist

• Jun 2011 - Oct 2012

To troubleshoot and maintenance Pcs. To manage domain and Active directory objects. To manage ISA server. To manage Prometric and VUE test centers. To troubleshoot and maintenance Pcs. To manage domain and Active directory objects. To manage ISA server. To manage Prometric and VUE test centers.

IT Manager

• Mar 2008 - Feb 2011

Manage technical support team which is responsible for the maintenance of computers in health units, which more than 1000 machines and Server. Provide reports and statistics and to prepare plans and for analytical process Accomplish a monthly meeting to answer all user queries and provide the appropriate training according to work needs. Manage technical support team which is responsible for the maintenance of computers in health units, which more than 1000 machines and Server. Provide reports and statistics and to prepare plans and for analytical process Accomplish a monthly meeting to answer all user queries and provide the appropriate training according to work needs.