Experience

Bargasy Motors

• Egypt
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Oct 2020 - Present



GAVI Service Centers, (VW, Audi, Skoda, Seat, Toyota, Mitsubishi, Nissan, Hyundai, KIA, Chevrolet)

• Cairo Governorate, Egypt

• Service Manager

  • Feb 2020 - Jul 2020

  • Leading three service centers (workshop, service reception and administrative team). • Setting and maintaining high operational standards for the business. • Planning for target achievement. • Managing and closing customer complaints effectively. • Reporting on departmental performance on a monthly basis (P&L Report, 5S report, Service Process, etc..). • Aftersales marketing, Budgeting, Staffing, Appointment, Training, Development, Appraisals. • Leading three service centers (workshop, service reception and administrative team). • Setting and maintaining high operational standards for the business. • Planning for target achievement. • Managing and closing customer complaints effectively. • Reporting on departmental performance on a monthly basis (P&L Report, 5S report, Service Process, etc..). • Aftersales marketing, Budgeting, Staffing, Appointment, Training, Development, Appraisals.



National Motors Egypt - Nissan Motors

• Service Manager

  • Jun 2018 - Jun 2019

  • Leading a service center (workshop, service reception, warranty and administrative team). • Setting and maintaining high operational standards for the business. • Ensuring CSI remains above targets. • Planning for target achievement. • Managing and closing customer complaints effectively. • Reporting on departmental performance on a monthly basis (P&L Report, 5S report, Service Process, etc..). • Aftersales marketing, Budgeting, Staffing, Appointment, Training, Development, Appraisals. Show less



Egyptian British Automotive - MG Motor

• Workshop Manager - Acting as Service Manager

  • Oct 2014 - May 2018

  ● Monitoring workshop KPIs (productivity, efficiency, utilization, fix it right) ● Balancing daily load with available capacity. ● Ensuring that workshop operations comply with the company standards ● Depute service manager ● Monitoring workshop KPIs (productivity, efficiency, utilization, fix it right) ● Balancing daily load with available capacity. ● Ensuring that workshop operations comply with the company standards ● Depute service manager



EBA ( Egyptian British Automotive ) - MG Motor

• Workshop Manager

  • Oct 2014 - May 2018

  ● Monitoring workshop KPIs (productivity, efficiency, utilization, fix it right)● Balancing daily load with available capacity.● Ensuring that workshop operations comply with the company standards● Depute service manager

• Team Leader

  • Feb 2014 - Oct 2014

  ● Managing, leading a group of technicians.● Technical problems diagnosis and support, final inspection and quality test.● Working to achieve the highest first time repair FRFT ratio and increasing additional repair sales.● Depute workshop manager.

• Service Advisor

  • Sep 2012 - Feb 2014

  ● Presenting a unique service experience to the customers and handling customer complaints.● Follow the production process to ensure that all customer requests are met.● Depute reception manager● Achieve monthly targeted sales, customer satisfaction.



Diamond Motors - MITSUBISHI Motors

• Egypt

• Service Advisor

  • May 2011 - Sep 2012

  ● Presenting a unique service experience to the customers and handling customer complaints. ● Follow the production process to ensure that all customer requests are met. ● Depute reception manager ● Achieve monthly targeted sales, customer satisfaction. ● Presenting a unique service experience to the customers and handling customer complaints. ● Follow the production process to ensure that all customer requests are met. ● Depute reception manager ● Achieve monthly targeted sales, customer satisfaction.



Automotive Gate Egypt (KOMODO)

• Egypt

• Warranty Coordinator

  • Jul 2010 - May 2011

  ● Responsible for applying the warranty policy in the service center. ● Preparing warranty claims and sending it to the manufacturer for approvals and payments. ● Keeping records of warranty credits, rejections and approvals. ● Responsible for applying the warranty policy in the service center. ● Preparing warranty claims and sending it to the manufacturer for approvals and payments. ● Keeping records of warranty credits, rejections and approvals.



Daewoo Motors Egypt

• Egypt

• Training Assistant

  • Jan 2008 - Jan 2008

  Assisting in the Preparation of technical courses for both workshop engineers and technicians Assisting in the Preparation of technical courses for both workshop engineers and technicians