Experience

Khoury Stand L.L.C.

• Egypt
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jul 2022 - Present

  1-Managing the client relationship through effective communication, problem-solving, and responding to requests. 2-Taking client communication briefs and, where required, supporting the Account Planner with drafting creative briefs. 3-Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these. 4-Identifying ways to grow client accounts through new business opportunities. 5-Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, and do reconciliations. 6-Manages a portfolio of accounts to achieve long-term success. 7-Develop positive relationships with clients. 8-Resolves conflicts and provide solutions to customers in a timely manner. 9-Collaborates with various internal departments to ensure that they fulfill all customer requests. 10-Resolves complaints and keeps track of all processes that pertain to the client's desires. Show less



Etisal

• Egypt
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• OR Key Account Manger

  • Sep 2020 - Jun 2022

  Working from this Accounts - Organize Retail ( B-Tech -Raya -select - Kanwat) - Operators ( orange - Etisalat ) - Online ( Souq.com ) Responsibilities Maintaining and maximizing the customer base. Meeting the necessary sales targets. Working on delivering all new products to all customers Monitoring and evaluating the sales team and overall business progress Solving the representatives' problems with the stores and the financial management. Following up on delegates' credits and collections. Understand the competitive marketplace and implement approaches to ensure our brands stay ahead in the local market adapting to market trends to make an orderly purchase plan that keeps pace with the market requirements Success stories I was working on some accounts that had a poor history of sales, such as B Tech and Orange in some brands, namely TCL and Anker accessories, as they were in a period where they found a rate of 25% to 40% according to the different months and seasons, and that was by examining the way they work on Our products and their distribution in their branches on a regular basis, and refilling what was sold, and that was the main reason for increasing my sales Show less



Arafa Group

• Retail Apparel and Fashion
• 100 - 200 Employee

• Senior Merchandising

  • Jul 2019 - Aug 2020

  Working on daily follow-up of branch sales Analyzing sales and following up on the movement of goods Follow up on the objectives to be achieved for the branches Working on sales compensation in the branches so that the opportunity to sell will not be lost Making offers to increase sales Maintaining the profits to be achieved Analyzing the numbers of each branch to read the branch’s client and meet his needs Determining the needs of the branches in terms of goods and developing a time plan for their purchase success story: There were a large number of suits distributed in all branches, and we needed to sell that quantity in a specific period, but we observed that the quantity was not sold in the required period, so I analyzed the customer, sales, and the target price category in each branch. On this basis, I pulled the suits that are far from the target price category and put them in the compatible branches, which helped sell the entire quantity and achieve the required goal. Show less



Itsalat International Company

• Retail
• 100 - 200 Employee

• Key Account Manager

  • Jul 2018 - Jun 2019

  Distributor to Samsung Mobile –Samsung Accessories – Adata Brand - SanDisk Memoryworked with Mobile Shop – Raya – Select – Carrefour – 2B – Vodafone Etisalat–RadioShack – I2 Stores1- Maintaining existing clients and adding new ones2- Achieving the required monthly goal3- Working on delivering new products to all customers4- Following up the delegates ’progress and regularity5- Solving the representatives' problems with both the stores and the financial administration6- Follow up on delegates' credits and collections7 - Study the market to make an orderly purchase plan that keeps pace with the market requirements8- Developing the operational plan starting from product selection, time frame and finally with setting up cost structure and USPs. Show less

• Store Manager

  • Jul 2016 - Jun 2018

  1- Daily follow-up of the branch employees to verify the correctness of the information they have about the products2- Following up the branch’s financial status by following up the branch’s deposits and solving problems with the financial administration3- Always ensure the cleanliness of the branch to be the interface of its supervisor4- Dividing tasks among workers and following up on the implementation of those tasks5- Working on training and educating new arrivals and qualifying them to work6- Following up the goods and working on their permanent availability7- Work to achieve the required goal daily8- Solving problems and creating a spirit of teamwork. The branch’s income is to develop work and increase competition in order to reach the desired goal Show less

• Sales Executive

  • Jan 2014 - Jun 2016

  1- Study products and collect information about them2- meet the client's needs3- Helping in solving client problems