Senior Property Consultant

• Nov 2022 - Present

PERSONAL FINANCE SALES OFFICER

• Jan 2021 - Nov 2022

Promote and sell personal finance products and services to potential customers.Approach individual and corporate clients to offer Islamic banking solutions, such as personal loans and credit cards.Build and maintain strong customer relationships to understand their financial needs.Stay updated with the bank's personal finance products, services, and relevant Islamic banking regulations.

Collections Specialist

• May 2017 - Jan 2021

Proficient in managing a portfolio of legal cases, including assessing case merits, preparing legal documents, Andre presenting the bank in legal proceedings.Skilled in evaluating creditworthiness, establishing payment terms, and negotiating payment arrangements.Proactive in identifying and resolving collection issues by conducting root cause analysis, implementing process improvements, and developing innovative strategies to drive collections performance.

Customer Service Specialist

• Sep 2015 - May 2017

Document and admin customer’s account maintenance requests.Manage emergency payment options for account dues and credit card accounts.Maintain account activity documentation with appropriate banking software.Design and ensure all department goals are achieved in timely manners.Work with account executives to resolve delinquency issues.Collection calls and/or correspondence in a fast paced goal oriented collections department.Communicate and follow up effectively with sales department regarding customer accounts on atimely basis.Documenting and maintaining accurate and pertinent information on customer accounts.Negotiating with debtors to expedite the recovery process.Locating and notifying the customers by phone or mail.Handle operations involving Fixed Deposit Sections, Savings and Current accounts.Effectively resolve all issues handling investors / clients concerns and complaints. Show less