Experience

Misr Elhegaz Group

• Egypt
• Plastics Manufacturing
• 100 - 200 Employee

• Human Resources Coordinator

  • Aug 2021 - Present



Intelligent Field Marketing “IFM”

• Human Resources Coordinator

  • Dec 2020 - Jul 2021

  • Handling all Hiring process, social insurance form and represent it on the insurance office.• Support with recruiting and setting up interview schedules for potential applicants.• Investigate in all internal problems related to employees. • Prepare ATM requests and any other relevant tasks.• Manage the organization’s employee database and prepare reports. • Handling all Hiring process, social insurance form and represent it on the insurance office.• Support with recruiting and setting up interview schedules for potential applicants.• Investigate in all internal problems related to employees. • Prepare ATM requests and any other relevant tasks.• Manage the organization’s employee database and prepare reports.



Xceed

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2019 - Nov 2020

  -Answering phones from customers professionally and responding to customer inquiries and complaints.-Researching required information using available resources.-Handling and resolving customer complaints regarding product sales to customer service problems.-Providing customers with the organization’s service and product information.-Escalating priority issues and reporting to the management.-Following up complicated customer calls where required.-Obtaining and evaluating all relevant data to handle complaints and inquiries.-Recording details of comments, inquiries, complaints, and actions taken.