Experience

Smartware Technology

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Management Consultant

  • May 2022 - Present

  - Implementing, configuring, and upgrading HPE (Microfocus) Service Manager X (SMAX) with adherence to the best practices.- Administer HPE (Microfocus) Service Manager X (SMAX) and enhance all modules’ workflows (Incident Mgmt., Change Mgmt., …etc) to host any new environmental requirements that affect the IT department’s day-to-day activities.- Implementing, configuring, and upgrading HPE (Microfocus) Robotic Process Automation (RPA) with adherence to the best practices.- ِImplement and administer HPE (Microfocus) Asset Manager.- configuring and upgrading HPE (Microfocus) UCMDB to discover and build the business services models, considering the configuration management process.- Integrating with other HPE (Microfocus) tools. - Providing the needed ITIL consultancy based on hands-on experience and enhancing the applied ITIL Process according to the organization's environmental changes.- Contribute to the IT department’s process improvement programs- Contribute to all kinds of technical assistance and technical reviews.- Contribute to project delivery documents/documentation, etc. Show less

• IT Service Management Associate Consultant.

  • Aug 2020 - May 2022



Information Technology Institute (ITI)

• Egypt
• Professional Training and Coaching
• 700 & Above Employee

• Trainee (Mean Stack)

  • Nov 2019 - Mar 2020