Experience

Modern Chemicals and Services Company

• Saudi Arabia
• Chemical Manufacturing
• 1 - 100 Employee

• Commercial Supervisor

  • Oct 2021 - Present



Landmark Arabia

• Saudi Arabia
• Retail
• 700 & Above Employee

• Customer Service Department

  • Jan 2019 - Aug 2022



Etisalat Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• • Jan 2009 - Aug 2022

  Responsible for Handling all Dealers RequirementResponsible for pre paid New lines activationResponsible for Handling all Prepaid Global ProblemResponsible for Handling all Top up ComplainsResponsible for Handling all Sim Swap Service & ComplainResponsible for Reactivation all Disconnected DialsResponsible for Community LinesResponsible for all Over Scratch Problem & ComplainResponsible for all Commission inquiries & Complainand as for internal tasksI responsible for managing all floor tasksKPI's running data schedule and annual forecasting and alliance with work force depthandling trade line support mail Show less

• • Jan 2011 - Jan 2015

  Facilitate inter Operator Problem Handling and to Communicate with other Network Operators/Participants of the Porting Process Identify Opportunities to Turn Dissatisfied Customers into Happy Customers. Give Regular input who are identified as at Risk of Port out and ensure that every Opportunity to retain these Customers is investigated. Retain Customers who wish to discontinue using our Organization’s Products and Services. Quality Assurance on requests Processed from outlets to be ported to Etisalat. Initiate outbound calls to Validate Customer data in Received Requests. Handling all Rejected Requests & Perform needed Corrections to Comply with MNP Requirements. Verify Port in Customers’ Data Uploaded on ETISALAT System against Received Requests. Interface with Vodafone & Mobinil: Responsible of Coordinating & Handling all Pending Requests, and Problems with other Operators. Conduct outbound Calls for the Churn Customers to resolve their Cases & Maintain their Satisfaction then, retain them. Pro-active Retention for Customer asking CC for the Deactivation Process by Conduction Outbound calls to retain them. Develop and Maintain Excellent Relations with New and Existing customers resulting in increased levels of Customer retention. Monitor/ Controlling the Compensation & Retention Budget. Show less



remax elmohager

• Giza

• Property Advisor

  • Jan 2015 - Jan 2016

  part time part time



pets kennel

• giza

• privet business

  • Jan 2006 - Jan 2015

  It's one of my hobbies as it was for breeding and training dogs by my self and import and export breeds all over the world It's one of my hobbies as it was for breeding and training dogs by my self and import and export breeds all over the world



el tarik automotive

• mall of Arabia

• Sales Representative

  • Apr 2014 - Oct 2014

  as part time .To achieved the monthly sales target I achieved target 5 times from 6 months I worked there as part time .To achieved the monthly sales target I achieved target 5 times from 6 months I worked there



etisalat egypt

• Cairo

• Customer Care Agent

  • Jul 2008 - Jan 2009

  Takes customers’ orders and work on relevant system. Support Activation, Back office, Outbound Team, technical support team And high value team Handling Incoming Calls from Local & Foreign Customers. Provide Best Service to Customers to Achieve Highest Level of Customers Satisfaction. Managing Customers Accounts in Terms of Invoices, Suspension of Lines & any Other Related issues. Dealing with Unsatisfied Customers & Providing them with Satisfactory Solutions. Communicate & Coordinate with Other Customer Service Departments to answer all Relevant Customers Inquiries. Following-up on Customer Complains & Requests to Assure Implementation. Escalate Problems & Provides Relevant Feedback to the Right Channels. Show less



Mobinil

• Egypt

• internal complaint coordinator

  • Oct 2006 - Apr 2008

  Handle Employees GSM / IT complaints. Dispatch the complaints to concerned teams. Update the Employees with feedback. Analyzing problem to technical point of view for network problem in Network and Roaming dept Handle Employees GSM / IT complaints. Dispatch the complaints to concerned teams. Update the Employees with feedback. Analyzing problem to technical point of view for network problem in Network and Roaming dept



contrast media solution

• nasr city

• Deputy markting Manager

  • Jul 2004 - Sep 2006

  Advertising agency outdoor advertising department Preparing customer data through search engine even it was yellow pages or internet search engine Arrange meetings with clients Make leads visits to finalize the deal with clients Advertising agency outdoor advertising department Preparing customer data through search engine even it was yellow pages or internet search engine Arrange meetings with clients Make leads visits to finalize the deal with clients