Experience

Egyptian Arab Land Bank (EAL Bank)

• Banking
• 100 - 200 Employee

• Operations Manager

  • Oct 2019 - Present

  •Overall control of the counter and customer service as well. • Plan to estimate the business cash needed in advance in order sufficient cash. • Maintain the main vault according to establish policies and procedures. • Provide the tellers with the needed information or training. • Reviewing and reviewing all cash /operation entries passed by the tellers. • Investigate and resolve problem related to cash shortage /overage. • Control the security items in the branch • Monitor implementation of audit recommendation. • Maintain operational standard and efficiency and minimize operational risk. • Direct and control all activities related to operation and administration. • Control all activities related to recovery plan, health and fire safety issues. • Handling process of all staff annual leaves. • Issuing form4. • Issuing signature verification. • Issuing DD checks Show less



Mashreq

• United Arab Emirates
• Banking
• 700 & Above Employee

• Acting as counter service manager

  • Jul 2018 - Oct 2019

  •Overall control of the counter and customer service as well.• Plan to estimate the business cash needed in advance in order sufficient cash.• Maintain the main vault according to establish policies and procedures.• Provide the tellers with the needed information or training.• Reviewing and reviewing all cash /operation entries passed by the tellers.• Investigate and resolve problem related to cash shortage /overage.• Control the security items in the branch.• Monitor implementation of audit recommendation.• Maintain operational standard and efficiency and minimize operational risk.• Direct and control all activities related to operation and administration.• Control all activities related to recovery plan, health and fire safety issues.• Handling process of all staff annual leaves.• Issuing form4.• Issuing signature verification. Show less

• Senior Uniteller

  • Nov 2017 - Jul 2018

  •Receive and count working cash at beginning of shift.•Identify customers, validate and cash checks.•Accept cash and checks for deposit and check accuracy of deposit slip.•Process cash withdrawals.•Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveller’s checks and exchanging foreign currency.•Perform services for customers such as ordering bank cards and checks.•Receive and verify loan payments, mortgage payments and utility bill payments.•Record all transactions promptly, accurately and in compliance with bank procedures.•Balance currency, cash and checks in cash drawer at end of each shift.•Answer inquiries regarding checking and savings accounts and other bank related products.•Attempt to resolve issues and problems with customer's accounts.•Initiate and open new accounts.•Explain, advise on and promote bank products and services to customers.•Identify referral opportunities and make relevant referrals.•Ensure compliance with all internal controls and established policies and procedures. Show less



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• Uniteller

  • Sep 2015 - Nov 2017

  •Receive and count working cash at beginning of shift. •Identify customers, validate and cash checks. •Accept cash and checks for deposit and check accuracy of deposit slip. •Process cash withdrawals. •Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveller’s checks and exchanging foreign currency. •Receive and verify loan payments, mortgage payments and utility bill payments. •Record all transactions promptly, accurately and in compliance with bank procedures. •Balance currency, cash and checks in cash drawer at end of each shift. •Attempt to resolve issues and problems with customer's accounts. •Explain, advise on and promote bank products and services to customers. •Identify referral opportunities and make relevant referrals. •Ensure compliance with all internal controls and established policies and procedures. Show less



Orange Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Distribution support

  • Sep 2014 - Jun 2015

  • Manage and develop number of POS in certain territory and achieve department sales target. • Increase the distribution channel network through appointing new POS to the sales channel. • Apply the marketing strategies in penetrating the market and insure products availability. • Train sales agent of POS on the new products and services launched by Mobinil. • Solve all POS problems with different parties (distributors, Mobinil, customers…etc.). • Launch Mobinil services in the POS (such as installation of Bill Payment @ POS …etc.). • Monitor the prices of Mobinil products and report directly to the head office to maintain its impact on the market. • Report market information to the concerned parties (Marketing Intelligence, Technical, etc.). • Handle network coverage problems by receiving complaints from the concerned party, classify different problems and send to the concerned department following up on actions taken. Show less