Technical Manager

• Jan 2021 - Present

- Creating and overseeing company goals and metrics related to quality, including identifying areas for improvement and managing projects to enhance business performance.- Developing, implementing, and maintaining company quality objectives and KPI's.- Managing a multi-level staff, including recruiting, hiring, coaching, and counseling.- Demonstrating Exceptional communication, presentation and training skills, with a history of lectures, and hands on training, and interfacing and supporting public relations opportunities.- Developing and implementing strategies along with the Operations Manager for identifying new business opportunities.- Maintaining customer relationships through site visits, meetings, and educational sessions.- Leading food safety consultation, training, and auditing services.- Supervising consultancy services through reviewing SOP’s, SSOP’s, GMP and other regulatory compliances for various food companies.- Conducting training for different qualifications of food safety awards.- Consulting clients regarding food safety standards and manuals.

Senior Technical Officer

• Jul 2019 - Jan 2021

Technical Officer

• Sep 2017 - Jul 2019

- Managed the training and development program for technical crew.- Planned, developed, and maintained procedures to ensure that the technical & service departments goals and objectives are achieved.- Ensured that all levels of employees adhere to the operations standards and goals.- Ensured all needs (equipment, machines, hardware, and software) of the department are identified, assessed, and fulfilled to ensure that all operations are performed efficiently and cost-effectively.

Food Safety & Sanitation Specialist

• Sep 2016 - Sep 2017

Role responsibilities: - Conducting experiments and tests to assess the R&D department in developing existing/new products.- Monitoring final products' shelf life by carrying out organoleptic tests.- Establishing standards and work instructions for various production processes (i.e. receiving, preparation, packaging, storing, and shipping.- Supervising microbiological testing for raw materials and final products per food safety and quality standards.- Establishing and developing quality control and food safety procedures for the manufacture of food products.Experience and skills:- Leaded the cleaning and sanitation program by developing procedures for CIP and COP.- Introduced ATP swabbing techniques for daily verification of cleaning and sanitation practices.- Leaded the development of new products through establishing production and quality standard.- Leaded, established, prepared, improved, and strengthened food safety and quality systems standards.- Represented the organization during the external food audit process.- Updated Quality Management System to match the latest ISO 9001:2015 requirements- Successfully acquired the AIB Certification with a score of 940 / 1000.- Successfully acquired the Yum! QSA certification with a score of 95%.- Successfully acquired the Yum! FSA certification with a score of 92%- Successfully acquired the ISO 9001, and ISO 22000 certifications.

Quality Specialist

• Apr 2014 - Oct 2016

Role responsibilities:- Supervising different manufacturing processes.- Performing chemical, physical, and microbiological analysis of raw materials and finished products.- Implementing, and monitoring Food Safety policies, Programs, and Procedures.- Investigating and reporting internal nonconformity cases and Customer Complaints.- Conducting GAP analysis for different food safety standards (e.g. YUM!, AIB, ISO 22000).Experience and skills:- Assisted in developing and implementing strategies for developing new food products (e.g. Coleslaw Salad for KFC, Bunzz pies).- Assisted in implementing and maintaining Certification of ISO 9001, 22000, YUM!, and AIB- Maintained CAPA tracker for nonconformities and customer complaints.- Advised production department on strategies for extending the shelf life of final food products.

Quality Specialist

• Jan 2014 - Mar 2014

• Supervision of all procedures of canned food production since receiving raw materials to the storing process. • Reporting final assessment records to the Quality Section Head • Supervision of all procedures of canned food production since receiving raw materials to the storing process. • Reporting final assessment records to the Quality Section Head

Quality Supervisor

• Oct 2012 - Nov 2013

• Implementing and following up food safety standards. • Supervision of all procedures of fresh fruits production since receiving raw materials to the freight process. • Following up on the fraught commodities and shelf life assessment reports. • Reporting final assessment records to the Quality Section Head. • Participation in different audits (e.g. Global GAP, BRC, ISO22000, LEAF…) • Implementing and following up food safety standards. • Supervision of all procedures of fresh fruits production since receiving raw materials to the freight process. • Following up on the fraught commodities and shelf life assessment reports. • Reporting final assessment records to the Quality Section Head. • Participation in different audits (e.g. Global GAP, BRC, ISO22000, LEAF…)