Experience

ArabJet B2B

• Saudi Arabia
• Wholesale
• 1 - 100 Employee

• Operation Specialist

  • Mar 2019 - Present

  -Reservation hotel in & arabjet system& tboholiday & hotelspro & YR booking & Dotw & lots of hotels & w2m & EETglobal & Withn Earth & Gte Dubailink & Hotelbeds & EXPEDIA & MIKI & SPIDER& And other Offline and agents - Communicating with airlines and suppliers to solve problems or to do any procedures requested by the customer and not be done except By referring to suppliers - Contacting hotels to ensure the correct arrival of reservations and their additions, room type, and the payment is completed from the supplier - Contacting hotels and suppliers in the event of requesting a hotel refund and the reservation status is not refundable And use all methods and methods to recover them without any fees or with a minimum fee. - Check confirmed and returned reservations and search for the same reservations at lower rates And change them in the event of a lower price to increase profit - Handle calls received directly from the customers which are related to schedule changes - Collect all bookings that was affected by Schedule Change and call the customer to inform them about the impact and alternative available options - Dealing with complaints in a calm - Ticketing employee on the Amadeus system & mystfly & iati system Show less



Mead Point company

• zigzag egypt

• Tourism Specialist

  • May 2015 - Jan 2019



asdaa travel

• Saudi Arabia

• Ticketing Agent

  • Nov 2015 - Nov 2017

  -Reservation & Ticketing employee on the Amadeus system -work on the Reservation Systems ( Air Asia/ Air Cebu pacific / Air Arabia \ Air flynas\ airline flydubai ) -Reservation hotel in hotelspro , YR booking and Dotw -Reservation & Ticketing employee on the Amadeus system -work on the Reservation Systems ( Air Asia/ Air Cebu pacific / Air Arabia \ Air flynas\ airline flydubai ) -Reservation hotel in hotelspro , YR booking and Dotw