Experience

Indo - Arab Chamber of Commerce & Industries
• India
• International Trade and Development
• 1 - 100 Employee
• Relationship Manager

  • Feb 2016 - Present


Emirates Telecommunication Corporation

• Credit Control, Customer Service, Team Leader Call Center

  • Jan 2004 - Apr 2009

   Monitoring and reporting on the financial performance of various telecommunication services related vendors as it relates to contract rates & Budgeting cost models,  Handling Credit Control with Cash flow with excellent Achievement without a single Shortage,  Handling Accounts & Finance for all customers bill Consumer & business,  I was working as a Sales Accounting including with my current working Experience,  Demonstrated multicultural, lingual leadership abilities,  Customer Relations and conflict resolution,  Supporting Sales team of all Telecommunication Brand products GSM/GPRS/Blackberry/3G/ iPhone in Business Center, Branches. Increased sales from 28% - 64% in 2008 (Sharjah Region)  Quarterly Sales promo design and deployment  Handling customer support, resolving customer complains to satisfaction,  Busted Toll Fraud Network for Etisalat. The Contact Center (Call Center) Notable Accomplishments;  Coordinate and work closely with group of compliance coordinators, Compliance plan policy and procedure  Staff training and grooming on Company Policy and Ethics.  Pivotal in handling marketing for groups in Expo & Global Village Manufacturer & online B2B Tejari Portal RTA,  Supported Customers of Dubai Islamic Bank / Real Estate (AMLAK, EMAAR, AL DAR, Asteco) CO-OP ISLAMI, Global Village, Samsung, Tejari (B2 B) Abu Dhabi Finance Market,  Telesales enhancement for Banking Campaign. Show less