Corporate Support Manager

• Dec 2020 - Present

Corporate Support Assistant Manager

• Jul 2020 - Dec 2020

Relationship Officer - Global Banking and Markets

• Sep 2015 - Jul 2020

Customer Services Supervisor - Global Banking and Multinational Corporations

• Jul 2012 - Aug 2015

Payments IRM/ORM

• Mar 2012 - Jun 2012

Process all inward & outward payment messages received via MAS, SABB NET, HSBC NET, SARIE, and vouchers.

Payments "Dividends-Cash Collect-Direct Debit"

• Apr 2011 - Feb 2012

- Cheque OutSourcing “COS”.- Dividend Distribution.- Direct Debit.- Cash Collect.- Handling & solving customers complains for the collection products.

Merchant Acquiring (POS)

• Jul 2008 - Apr 2011

- Migrating the chip (SPAN2) acquiring environment in the entire SABB base.- Review and verification of POS agreements, which received from Merchant Acquiring business.- Co-ordination of meetings with Merchants and Business.- Processing of Daily Merchant acquisition requirement, which includes the maintenance of different SABB systems.- Update and organize POS pull-out and cancellation processing.- Tracking of POS installation with the vendors and merchants.- Ensuring the card acceptance in POS is activated and the settlement routing is correct.- Offline investigation of merchant claims / complaints and follow-up with the Operations unit.- Support AMEX card acceptance in SABB POS machines. - Conduct tests for the newly installed POS machine.

Technical Support Engineer “Help Desk Department" in Mobily Telecommunication Company Project

• Dec 2005 - Jun 2008

- Installation & Upgrade, Administrative access to files, folders & Printers. Configure & maintain H/W devices, upgrading and troubleshooting all kinds of PCs and Laptop.- Resolving all users problem through by Remote Access. - Configure network printer and local printer.- Protect network security by installing latest service packs and patches on servers and desktops and maintaining proper NTFS permissions.- Trouble shooting all types of Microsoft Outlook problems.- Providing first level support to the users when they face problem with the O.S., Microsoft applications, outlook configuration, internet & proxy related problems and Mobily software as well.- Diagnosing and resolving Network Connectivity Issues for Clients on Demand.- Have a good experience in REMEDY IT Service Management.- Perform from basic to advance backup and restore procedures to ensure the data safety and security. - Have good experience of Remedy BMC software for Monitoring and Helpdesk Access.