Experience

Attar Travel - عطار للسياحة

• Saudi Arabia
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Senior Travel Consultant

  • Jan 2012 - Present

  Job Responsibilities are: • Book domestic and international reservations for air travel, rail tickets, hotel and car rentals. • Assist clients in finding travel package deals for their needs. • Responding to all phone enquiries promptly, courteously and in a friendly manner. • Ability to translate clients’ preferences in to the proper travel plans. • Aid clients with reservations, transfers, changes, and cancellations. • Secure new client sales and retention through customer service provided. • Monitor and sort global distribution system (GDS) queues (or similar Program) to maintain quality control. • Stay educated on airline rules, regulations and current affairs. • Provide alternatives for customer travel. • In depth knowledge of the travel industry standards, and leisure travel booking process. • Working knowledge/experience on Amadeus or other GDS systems (such as Sabre,Galileo, Worldspan, etc.) • Ability to work within a call center environment and possess the desire to work cross functionally with other departments to insure a successful customer experience. • Strive to meet and exceed business metrics including Customer Satisfaction, Conversion, Quality, Productivity and measured turn-around time. • Excellent communication and negotiation skills and telephone manner. Show less


Rosewood Hotels & Resorts
• Hong Kong
• Hospitality
• 700 & Above Employee
• airport represintative

  • Jan 2004 - Dec 2011