Experience

FwRun

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Head of Operations

  • Dec 2020 - Present

  >Assist in planning, organizing, and coordinating functions relating to theoperation of the business>Provide recommendations and suggestions for improvements in any aspectsrelating to increased performance>Keep up to date with the current market trends and industry forecasts>Coordinates with different departments to achieve optimal work productionacross the board>Design and own end-to-end the Last-mile unit costs strategy to meet bothcommercial requirements>Managing everything related to FwRun's last-mile delivery cycle,including in-house and partner teams>Directly responsible for designing and owning the last-mile fleet teamcompensation and benefits package>Folloing up with couriers and validating the cases and getting revert with feedback to the clients and contact with them till all orders are delivered>Accountable for orders Fulfillment.>Responsible for Assigning the deliveryagents on the orders run sheet.>Responsible for Handling the deliveryagentsthrough the delivery process.>Monitoring the delivery agents'performance>Checking on the ground the performance inthedelivery areas.>Responsible for daily reporting for all couriers Show less

• Account Executive

  • Jun 2020 - Dec 2020

  >Providing support for clients by learning about and satisfying their needs.>Presenting and demonstrating the value of products and services to prospective buyers.>Compiling and analyzing data to find trends.>Developing sales strategies and setting quotas.>Staying current on company offerings and industry trends.>Maintaining a database of contact information.>Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.>Handling complaints and negotiations. Show less



Jumia Egypt

• Egypt
• Retail
• 700 & Above Employee

• team leader

  • Aug 2019 - Jan 2020

  responsible for receiving shipments, confirming their number and quality, entering the system, preparing them, packing them, and resending them to be delivered to shipping companies, following up on the e-mail that the shipments do not have an excess or minus number or a problem in packaging and following up on requests for raw materials used During this time, responsible for receiving shipments, confirming their number and quality, entering the system, preparing them, packing them, and resending them to be delivered to shipping companies, following up on the e-mail that the shipments do not have an excess or minus number or a problem in packaging and following up on requests for raw materials used During this time,



MedMisr

• Egypt
• Insurance
• 1 - 100 Employee

• Back Office Executive

  • Jan 2019 - Aug 2019

  Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Keep customer accounts current by updating databases during calls Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Keep customer accounts current by updating databases during calls



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Telesales Specialist

  • Aug 2018 - Jan 2019

  Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Show less