Acting Business Travel Manager

• Apr 2023 - Present

Deputy Travel Manager

• Feb 2023 - Apr 2023

Employee Services Administrator

• Jun 2021 - Feb 2023

Senior Corporate Travel Consultant

• Nov 2019 - Jun 2021

- Build complete accurate and detailed client files using Sabre to include Domestic and International bookings. - Accurately complete changes to client files using Sabre and assist others as needed. - Actively participates in training and product knowledge sessions - Establishes and maintains a rapport with clients to ensure customer satisfaction. - Resolve moderately complex client service issues. - Proactively and creatively researches and advises best options for clients and counsels appropriately. - Searches for best fares and shows a good understanding of consolidator and net fares. - Working knowledge of the QA process. - Keeping immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action which may be taken. Maintaining a favorable working relationship with all other company employees fosters and promotes a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness. - Ability to meet and maintain performance standards defined for Corporate Travel Counselor. see less Show less

Sales Agent

• May 2018 - May 2019

- Coordination with Operations, ground services to terminate passenger procedures - Dealing with passengers who are delayed from their flights ( No Show ) - Reporting of passenger data of aircraft crew - Sales Ticketing - Add excess luggage - daily report - Coordination with Operations, ground services to terminate passenger procedures - Dealing with passengers who are delayed from their flights ( No Show ) - Reporting of passenger data of aircraft crew - Sales Ticketing - Add excess luggage - daily report

Travel & Tourism Specialist

• Aug 2017 - May 2018

- Build complete accurate and detailed client files using CRM & TINA to include Domestic and International bookings, by Amadeus GR - Making of computational inputs for the final output of the accounting section - Resolving moderately complex customer service issues - Arranging tourism packages - Hotel reservations - Build complete accurate and detailed client files using CRM & TINA to include Domestic and International bookings, by Amadeus GR - Making of computational inputs for the final output of the accounting section - Resolving moderately complex customer service issues - Arranging tourism packages - Hotel reservations

Travel & Tourism Consultant

• Mar 2017 - Sep 2017

- Communicate with suppliers to obtain prices that meet clients' wishes - Providing Tourist destinations that correspond to clients' expectations - Coordination with hotels, resorts, and transport to provide the best passenger service - Solving clients' problems - Practical knowledge of the quality assurance process -the post-sale service - Design of flight itineraries and booking of air tickets - Communicate with suppliers to obtain prices that meet clients' wishes - Providing Tourist destinations that correspond to clients' expectations - Coordination with hotels, resorts, and transport to provide the best passenger service - Solving clients' problems - Practical knowledge of the quality assurance process -the post-sale service - Design of flight itineraries and booking of air tickets

Sales Officer

• Dec 2014 - Apr 2017

- Low-cost aviation sales - Management of reservations on Fly Naas, Fly Dubai, Nesma Airlines, Shaheen Airlines, Air Arabiya - Low-cost aviation sales - Management of reservations on Fly Naas, Fly Dubai, Nesma Airlines, Shaheen Airlines, Air Arabiya

Customer Account Executive

• Sep 2013 - Sep 2014