Experience

Sehati for Information Technology Services LLC

• Saudi Arabia
• Information Technology & Services
• 1 - 100 Employee

• Sr. Project Manager

  • Nov 2020 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project & Service Delivery Manager

  • Jan 2019 - Nov 2020

  • Service Delivery Manager (SDM) for IBM VSR providing Disaster Recovery solution in the region• Customer facing and cooperates with customer project management teams as well as internal • Managing all projects in timely and profitable manner to achieve the company objectives and client satisfaction • Conduct projects reviews; manage projects’ conflicts, resources allocations • Reporting to the senior management the projects performance in terms of time, cost, revenue, risks, changes and resources utilization. • Handling of all technical matters with staff and vendors.• Assisted with all contractual negotiations with client.• Weekly meetings with client to improve service delivery.• Daily Incident, Change & Problem report monitoring & follow up.• Implementing of ITIL processes in the environment.

• Project Management Office Specialist

  • Dec 2017 - Jan 2019

  Understand the full project scope and lead the project without relying on the sales and Clearly highlight Risks and Issues. Own procurement tasks from the PM’s and follow up on them also Highlight to management if there are any actions that needs attention, highlight to management if there is any actions that needs attention.Consolidate all spend/hiring requests accurately and follow up with MEA on approval and leading project team and partners to meet the project commitments (internal and external), Forecast and manage project cost with 5% accuracy for the full project duration and provide Backlog Certification data with 10% accuracyProvide timely, accurate project and portfolio reporting Communicate effectively and on time with stakeholders, internal resources and external providers.Part of management team for monitoring all KSA projects

• DMS&GIS Team leader

  • May 2015 - Nov 2017

• BSS Operations Senior Administrator

  • Feb 2013 - Apr 2015

  Monitoring,health check and resolving issues around Image Services and P8 Environment• Maintain system uptime for production environment • Resolving integration issues related to filenet and other applications integrated with filenet• Working on filenet capture and issues related to filenet upload , migrating filenet servers to different VLAN and set up configuration.• Creating users on filenet and giving access to shared folders.• Handling user issues/tickets to upload bills, eportal issues ,workplace issues• Daily monitoring of the system for event log, batches, performance and server status, Fix batches of documents



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. System administrator & Operations

  • May 2011 - Apr 2013

  Monitoring,health check and resolving issues around Image Services and P8 Environment Maintain system uptime for production environment Resolving integration issues related to filenet and other applications integrated with filenet Working on filenet capture and issues related to filenet upload , migrating filenet servers to different VLAN and set up configuration.Creating users on filenet and giving access to shared folders.Handling user issues/tickets to upload bills, eportal issues ,workplace issuesDaily monitoring of the system for event log, batches, performance and server status, Fix batches of documents

• Sr.Document Management System Analyst

  • May 2010 - May 2011



International Turnkey Systems - ITS

• Kuwait
• Software Development
• 700 & Above Employee

• Document Management System Analyst

  • May 2007 - May 2010

  Resolving integration issues related to filenet and other applications integrated with filenetWorking on filenet capture and issues related to filenet upload , migrating filenet servers to different VLAN and set up configuration, And Service Desk Technician Service Desk Agent