Experience

Planet Tours & Travel

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Tour Leader

  • Jan 2022 - Present

  Cairo, Egypt



Unlimited Egypt Travel

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Tour Leader

  • Aug 2018 - Present

  Handing urgent situations before, after and during the tour. Collect tickets and fees from each individual guest to start an optional tour. Checking up on every single part of service that been provided, and follow up with team members eventually Collect and refund payments from guests. Drew attention to cracked sidewalks, bad lighting and steps to keep guests safe during tours. Manage quality evaluating program, including on-site evaluations, internal audits and customer… Show more Handing urgent situations before, after and during the tour. Collect tickets and fees from each individual guest to start an optional tour. Checking up on every single part of service that been provided, and follow up with team members eventually Collect and refund payments from guests. Drew attention to cracked sidewalks, bad lighting and steps to keep guests safe during tours. Manage quality evaluating program, including on-site evaluations, internal audits and customer surveys. Immediate intervention to prevent any kinds of arguments between guests and any human nuisance. Check on hotels, restaurants, buses quality, driver attitude, tour guides inelegance and the service provided. Check the start up of every group personally and make sure the group already started the tour perfectly without a delay or any kind of shortage. Show less



APPEARANCE FACTORS NP

• Egypt
• Personal Care Product Manufacturing

• Deputy Branch Manager

  • Jun 2016 - Apr 2017

  Cairo, Egypt Organizing the work duties among branch members and clarify everyone's task. Checking out the shortcomings either for sales or work attitude. Check and modify the stock regards to the needs of the pharmacy, and ordering the proper items with reasonable quantity. Marketing the new offers Public relationships. Follow up with VIP clients. Replace anyone's place in during any emergencies. Checking out the attendance and departure dates and report for violations. Checking on… Show more Organizing the work duties among branch members and clarify everyone's task. Checking out the shortcomings either for sales or work attitude. Check and modify the stock regards to the needs of the pharmacy, and ordering the proper items with reasonable quantity. Marketing the new offers Public relationships. Follow up with VIP clients. Replace anyone's place in during any emergencies. Checking out the attendance and departure dates and report for violations. Checking on closing every shift's account. Immediate intervention to solve problems among employees in the branch and mind the cultural deference among every level in order not to facing any troubles. Show less



Private pharmacy

• Night Shift Supervisor

  • Oct 2009 - Mar 2016

  Cairo, Egypt Organizing the work duties among the team members and clarify everyone's task. Training the new employees to be well experienced and reliable to handle the work by themselves. Checking out the shortcomings either for sales or work attitude. Check and modify the stock regards to the needs of the pharmacy, and ordering the proper items with reasonable quantity. Holding the records and settle the suppliers balance. Data entry for software modifications. Software… Show more Organizing the work duties among the team members and clarify everyone's task. Training the new employees to be well experienced and reliable to handle the work by themselves. Checking out the shortcomings either for sales or work attitude. Check and modify the stock regards to the needs of the pharmacy, and ordering the proper items with reasonable quantity. Holding the records and settle the suppliers balance. Data entry for software modifications. Software maintenance. Data entry for purchases invoices. Add, delete and modify items cards. Show less