Ahmed Ali
Account Manager at Smart Management IT Solutions- Claim this Profile
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Bio
Mahmoud Hendy
To Whom It May Concern: It is my great pleasure to write this letter of recommendation for Mr. Ahmed Ali. I have had the pleasure of viewing Mr. Ahmed’s professional development over the past two years, and I can state with confidence that he is a motivated and responsible person with a high degree of integrity. As such, I expect that he will be a very positive addition to your institution. He had a great way to teach customer service skills. I have learned a lot from him and so I feel very proud that I was one of the trainees has. Sincerely, Mahmoud Hendy Customer service executive, Doha Bank.
Mahmoud Hendy
To Whom It May Concern: It is my great pleasure to write this letter of recommendation for Mr. Ahmed Ali. I have had the pleasure of viewing Mr. Ahmed’s professional development over the past two years, and I can state with confidence that he is a motivated and responsible person with a high degree of integrity. As such, I expect that he will be a very positive addition to your institution. He had a great way to teach customer service skills. I have learned a lot from him and so I feel very proud that I was one of the trainees has. Sincerely, Mahmoud Hendy Customer service executive, Doha Bank.
Mahmoud Hendy
To Whom It May Concern: It is my great pleasure to write this letter of recommendation for Mr. Ahmed Ali. I have had the pleasure of viewing Mr. Ahmed’s professional development over the past two years, and I can state with confidence that he is a motivated and responsible person with a high degree of integrity. As such, I expect that he will be a very positive addition to your institution. He had a great way to teach customer service skills. I have learned a lot from him and so I feel very proud that I was one of the trainees has. Sincerely, Mahmoud Hendy Customer service executive, Doha Bank.
Mahmoud Hendy
To Whom It May Concern: It is my great pleasure to write this letter of recommendation for Mr. Ahmed Ali. I have had the pleasure of viewing Mr. Ahmed’s professional development over the past two years, and I can state with confidence that he is a motivated and responsible person with a high degree of integrity. As such, I expect that he will be a very positive addition to your institution. He had a great way to teach customer service skills. I have learned a lot from him and so I feel very proud that I was one of the trainees has. Sincerely, Mahmoud Hendy Customer service executive, Doha Bank.
Credentials
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ICDL
UNESCOMar, 2010- Nov, 2024 -
Train the Trainer TOT
British phoenix Academy
Experience
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Smart Management IT Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Account Manager
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Jun 2019 - Present
• Handling SME accounts for WALLPOST ERP system • Manage all the implementation process from old or non-existing system to WALLPOST ERP • Do all required system demonstration to potential clients on presales stage • Handle all the training process for the client company staff departments (HR, Finance, Sales, Etc…) • Make sure to get training completion & customer acceptance forms signed ASAP to activate account and start monthly billing • Receive all customers support ticket and make sure it handled by correct team within agreed SLA • Handle all the communication with our telecom partner (Ooredoo QATAR) • Prepare all the agreements, scope of work and order forms then get customer signature and pass it to telecom partner to start account creation • Do regular events about digital transformation benefits to show SME and SOHO companies the importance of having ERP system Show less
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Ooredoo Qatar
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Qatar
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Telecommunications
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700 & Above Employee
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Acount admin
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Jun 2017 - Jun 2019
Handling B2B customer • Taking care of 150 SME companies accounts with ooredoo • Making sure that any required service is delivered within agreed SLA to maintain customer satisfaction • Reviewing monthly bills with customer and provide statement of account to make sure customer understand the charged amounts. • Being available 24/7 to our customers in case of any service outage and make sure to get service back to work ASAP • Assisting account manager on all sales process specially post sale • Communicating with all ooredoo departments on behalf of our customers (be customer voice) • As a member of technical operation team, I am responsible for doing data analysis on system and customer database in order to helping other Account Admins to provide the maximum satisfaction for our customer • I manage to migrate all customers old requests from old system to our new oracle system (Siebel) • Representing all sales department on meetings with software vendors and do final comparison between all vendors (score sheets) • Audit and Maintain customers contacts database and do all necessary correction in order to upload clean data on system Show less
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Salam Studio and Stores
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Qatar
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Retail
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500 - 600 Employee
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Sales Supervisor
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Jul 2015 - Jun 2017
Distributing Huawie Mobiles on Qatar Retail Market Achieving sales targets set each month by the senior Sales Management team. Managing sales team and assign tasks to team members. Find branding opportunities on outlets and negotiate about the price Creating cross sell and up sell opportunities Track the coverage progress and make sure to achieve monthly target Responsible for the claims from Vendor (Huawie) and prepare all necessary documents Provide monthly report and presentation to higher management about the monthly department performance Conduction regular service improvement meetings with clients. Analyze competitor pricing proposals and sales strategies Show less
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Ooredoo Qatar
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Qatar
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Telecommunications
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700 & Above Employee
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Customer Service Trainer
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Jan 2013 - Jul 2015
prepare call center staff and help them improve their performance in order to attain higher customer satisfaction Monitors, evaluates and reports on progress of Trainees to appropriate management Motivate and train staff and quality assurance expertise. Prepares and submits daily training report to Customer Services Manager and other appropriate managers/team leaders Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to the management team. Participates Managing the knowledge base and provide all information and reply to daily feedbacks that we receive by mail from CSRs Attend UAT for any new service or product and provide feedback to product managers before releasing the product officially Show less
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Magic Laundry LLC
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Qatar
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Account Relationship Manager
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Oct 2011 - Jan 2013
Managing all hotel active accounts. Responsible for all public relations activity Open new accounts and find new potential customers and reach monthly target Increase the sale and find opportunities to do Cross selling and up selling Handling all the collection for payment Participate on prepare tenders and company profile and all necessary documents Preparing and maintaining monthly billing, invoicing and the status reports. Managing all hotel active accounts. Responsible for all public relations activity Open new accounts and find new potential customers and reach monthly target Increase the sale and find opportunities to do Cross selling and up selling Handling all the collection for payment Participate on prepare tenders and company profile and all necessary documents Preparing and maintaining monthly billing, invoicing and the status reports.
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Contact Center Agent
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Sep 2009 - Oct 2011
Provide all required help for High value customer. Dealing efficiently with questions and queries from customers on VF retails. Promoting the company’s products and services to existing and new customers Supervising all new comers and provide training for them (acting team leader). Technical support for all MBB customers. Provide all required help for High value customer. Dealing efficiently with questions and queries from customers on VF retails. Promoting the company’s products and services to existing and new customers Supervising all new comers and provide training for them (acting team leader). Technical support for all MBB customers.
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Education
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2006 - 2009
Cairo University
Bachelor's degree, Accounting
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