Experience

Monzo Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Operations Officer

  • Feb 2022 - Present

  Currently employed at Monzo, an online bank, as a Personal Banking Specialist, responsible for handling a diverse range of customer inquiries through various communication channels. Proficient in handling fraud cases and ensuring customer satisfaction. Demonstrated strong leadership skills by taking charge of my team's well-being and motivation, going beyond job description. Implemented strategies to maintain team productivity and meet company expectations. Capable of collecting and analyzing… Show more Currently employed at Monzo, an online bank, as a Personal Banking Specialist, responsible for handling a diverse range of customer inquiries through various communication channels. Proficient in handling fraud cases and ensuring customer satisfaction. Demonstrated strong leadership skills by taking charge of my team's well-being and motivation, going beyond job description. Implemented strategies to maintain team productivity and meet company expectations. Capable of collecting and analyzing data, generating reports, and presenting findings to the team leader. Show less Currently employed at Monzo, an online bank, as a Personal Banking Specialist, responsible for handling a diverse range of customer inquiries through various communication channels. Proficient in handling fraud cases and ensuring customer satisfaction. Demonstrated strong leadership skills by taking charge of my team's well-being and motivation, going beyond job description. Implemented strategies to maintain team productivity and meet company expectations. Capable of collecting and analyzing… Show more Currently employed at Monzo, an online bank, as a Personal Banking Specialist, responsible for handling a diverse range of customer inquiries through various communication channels. Proficient in handling fraud cases and ensuring customer satisfaction. Demonstrated strong leadership skills by taking charge of my team's well-being and motivation, going beyond job description. Implemented strategies to maintain team productivity and meet company expectations. Capable of collecting and analyzing data, generating reports, and presenting findings to the team leader. Show less



ZALI CARE SERVICES

• Marketing and Operations Assistant

  • May 2020 - Present

  -Analysed past marketing initiatives and revamped the company’s marketing efforts to keep clients and attract new ones. -Worked to establish a more cohesive brand that clearly emanates the mission of the company. -Developed and fostered relationships with existing and prospective clients and staff. -Analysed past marketing initiatives and revamped the company’s marketing efforts to keep clients and attract new ones. -Worked to establish a more cohesive brand that clearly emanates the mission of the company. -Developed and fostered relationships with existing and prospective clients and staff.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • May 2021 - Nov 2021

  Currently working from home as a full time agent with Concentrix for Public Health England, dealing with different contracts which mainly associates with the current situation of Coronavirus. Gained my experience working with telephone communication with different individuals on a daily. Currently working from home as a full time agent with Concentrix for Public Health England, dealing with different contracts which mainly associates with the current situation of Coronavirus. Gained my experience working with telephone communication with different individuals on a daily.



Intelling Ltd

• United Kingdom
• Outsourcing/Offshoring
• 100 - 200 Employee

• Background Checking - Experian

  • Oct 2020 - Apr 2021

  Consistently reach target of completing background checks on candidates. Conduct efficient calls to complete candidate background checks, which help me reach my targets. I worked above my KPI target to help my teams overall productivity. Additionally, I serve as the deputy of my manager and I assist him with day-to-day tasks of managing our team. Consistently reach target of completing background checks on candidates. Conduct efficient calls to complete candidate background checks, which help me reach my targets. I worked above my KPI target to help my teams overall productivity. Additionally, I serve as the deputy of my manager and I assist him with day-to-day tasks of managing our team.



Onward Homes

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Customer Service Representative

  • Aug 2018 - Oct 2018

  Effectively dealt with emergencies at the organization, while maintaining anti-social behavioral reports. Served as a professional housing repairs specialist, while managing property repairs through various communication channels such as phone calls, online portals, emails and cold calls. Responsible for settling appointments with clients and scheduling meetings, based upon suitability and feasibility. Effectively dealt with emergencies at the organization, while maintaining anti-social behavioral reports. Served as a professional housing repairs specialist, while managing property repairs through various communication channels such as phone calls, online portals, emails and cold calls. Responsible for settling appointments with clients and scheduling meetings, based upon suitability and feasibility.



Mears Group, Inc.

• United States
• Construction
• 700 & Above Employee

• Customer Advisor

  • Dec 2016 - Jun 2018

  Collaborated with a number of other service agents, crew members, and other staff to discuss about daily issues and concerns. Synergized daily calls while managing emergency repairs, and diagnosing a number of issues for multiple clients. Patiently deal with customers with adaptability and empathy, and resolving any inconvenience that might occur. Resolved customers’ complaints and concerns, while responding to emails and other documentation for customer’s packages. Collaborated with a number of other service agents, crew members, and other staff to discuss about daily issues and concerns. Synergized daily calls while managing emergency repairs, and diagnosing a number of issues for multiple clients. Patiently deal with customers with adaptability and empathy, and resolving any inconvenience that might occur. Resolved customers’ complaints and concerns, while responding to emails and other documentation for customer’s packages.