Experience

IWS Water Hygiene

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Account Manager

  • May 2023 - Present



South East Water UK

• United Kingdom
• Water Supply and Irrigation Systems
• 300 - 400 Employee

• Organic Chemistry Analyst

  • Jan 2021 - Apr 2023

  • Analyse UKAS-accredited methods with HPLC and GCMS and verify Chromatography and other sample acceptance criteria throughout sample analysis employing GC-MS, HPLC, and LC-MS analytical technologies.• Oversee instrumentation in the designated part by offering problem-solving and remedial action leveraging software and technology such as MS Office Suite, Openlab, Chemstation, Masshunter, and iLab from Agilent, and Chromeleon for GC-MS by Thermofisher (Windows and Linux operating systems).• Support senior scientists with developing new or revised analytical processes and serve as Taste and Odor Panellist for complaint investigations. Show less

• Inorganic Chemistry Analyst

  • Dec 2018 - Dec 2020

  • Chemical analyses of drinking and waste water, stability samples and non-routine samples. Reporting and approving results using standard laboratory systems ensuring all statistical monitoring charts (paper and electronic) are updated in a timely manner.• Follow lab purchasing procedures to ensure laboratory remains sufficiently stocked with standards/reagents and consumables. If trained and authorised to do so, purchase standards/reagents and consumables.• Communicate with regulatory auditors such as UKAS, DWI, Environment Agency etc in accordance with company policy.• maintenance and troubleshooting of the lab equipment.• Work with an existing team of Analysts to provide a compliant service following ISO 17025 (UKAS) and DWI standards. Show less



Blue Square

• United Kingdom
• Retail
• 200 - 300 Employee

• Samsung In store Development Executive

  • Jul 2016 - Dec 2018

  Drove sales on products, offered end-to-end solutions on an individual customer basis using consultative selling techniques, and generated targeted revenue. • Collaborated with senior sales executives to develop and discuss strategic sales opportunities, resulting in internal sales streamlining and opening new leads. • Provided world-class customer service to clients, built quality relationships with customers, prioritised customer requests, recommended alternate options, and communicated sales within the store. • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Show less



Big Picture UK

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Canon UK Brand Representative

  • Jul 2016 - Dec 2018

  • Utilised broad cross-selling methods and client management skill sets to represent and promote Canon products. • Promoted Canon marketing offers to customers and coworkers in-store to close sales and create value. • Positioned the store, integrated POS, and distributed training materials to store employees while performing product sales training with enthusiasm with shop employees. • Received weekly updates from prospective consumers on market intelligence, competition activities, and store difficulties and provided comments. Show less



Environment Agency

• United Kingdom
• Environmental Services
• 700 & Above Employee

• Chemistry Technician

  • Nov 2015 - May 2016

  • Analysed analytical chemistry in supervised and unsupervised settings according to quality control criteria and standard operating procedures. • Contributed to the design of the research for the validation and installation of three laboratory instruments. • Conducted consistent calibration and instrumentation maintenance, decreasing downtime while enhancing data output. • Performed daily, weekly, and monthly UKAS certification inspections of the fume cabinets, instruments, and measurement equipment, along with stock checks, sample collection, and record keeping. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Advisor

  • Jul 2014 - Nov 2015

  • Managed professional relationships with 300+ accounts to drive sales growth aligned with the strategic plan. • Maintained, updated and visited the top 40 accounts to strengthen customer loyalty and drive cross-selling opportunities. • Understood the impact of attitude in handling calls professionally and used the most appropriate way to communicate with different behaviour types on the telephone. • Demonstrated best practices for position management, trade execution, and middle and back office, resulting in streamlining client operational workflow. Show less



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Staff

  • Aug 2007 - Sep 2011

  • Promptly handled an average of 80 customer inquiries and complaints daily with a 96% customer satisfaction rate. • Resolved all customer complaints in a professional manner while prioritising customer satisfaction and within accordance with company policies. • Proceeded tasks such as checkouts, returns, and trade points management in gardening departments. • Fostered a positive work environment by consistently treating all coworkers and customers with respect and consideration. • Promptly handled an average of 80 customer inquiries and complaints daily with a 96% customer satisfaction rate. • Resolved all customer complaints in a professional manner while prioritising customer satisfaction and within accordance with company policies. • Proceeded tasks such as checkouts, returns, and trade points management in gardening departments. • Fostered a positive work environment by consistently treating all coworkers and customers with respect and consideration.