ahmed adam

Technical Support Specialist at solutions by stc
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Contact Information
us****@****om
(386) 825-5501
Location
Riyadh, Saudi Arabia, SA

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Bio

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Credentials

  • Cisco Certified Network Professional (CCNP)
    Cisco
    May, 2020
    - Nov, 2024
  • Troubleshooting and Maintaining Cisco IP Networks
    Cisco
    Apr, 2019
    - Nov, 2024
  • CCNA
    Self-Study NGO
    Jan, 2016
    - Nov, 2024

Experience

  • solutions by stc
    • Saudi Arabia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Specialist
      • Mar 2020 - Present

    • Technical Specialist
      • Sep 2014 - Present

      STC Special Circuits Support Project Field Operations - Enterprise-FTTX-Support Responsibilities Shift Supervisor and Resolve Special Cases Support FTTX (VOIP & DATA& INTERNET) Inspection Special Circuits and Confirm Fault Clearance With Customer Remedy trouble Ticketing System (RTTS) STC Cloud MPLS L2 & L3

  • BAZY Trading and Contracting Co ltd
    • Saudi Arabia
    • Telecommunications
    • 200 - 300 Employee
    • NOC
      • Jan 2014 - Sep 2014

      Working as NOC manpower to support field operations teams STC Special Circuits Support Project Field Operations - Enterprise-DATA-Support Responsibilities Dispatch Tasks to our tech and follow up with them Support VPN SCs (Special Circuits Support ) Systems: (AlCatel copper+FTTX * Huawei copper+FTTX * Siemens MALC * Cisco * Juniper * RTTS * RMS Portal (XNG Granite) WFM * Network Analyzer *ICMS * Oneview) Working as NOC manpower to support field operations teams STC Special Circuits Support Project Field Operations - Enterprise-DATA-Support Responsibilities Dispatch Tasks to our tech and follow up with them Support VPN SCs (Special Circuits Support ) Systems: (AlCatel copper+FTTX * Huawei copper+FTTX * Siemens MALC * Cisco * Juniper * RTTS * RMS Portal (XNG Granite) WFM * Network Analyzer *ICMS * Oneview)

Education

  • NewCastle Technical College
    Bachelor's degree, Network Engineering
    2017 - 2019
  • Sudan University of Science and Technology
    Telecommunications Engineering
    2004 - 2007

Community

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