Experience

Plus Ways

• Egypt
• Facilities Services
• 1 - 100 Employee

• Chief Executive Officer

  • Jan 2013 - Present

  Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety, and efficiency of the built environment by integrating people, place, process, and technology. Established in 2009 our property management has grown to become a 1250+ person company and one of the fastest-growing providers of facilities support services. Our service range includes support operations and maintenance of building systems, comprehensive. We serve a wide range of corporate, commercial, municipal residential, and industrial clients and continue to grow. Our Property Management is a Total Facility Management services provider with 10 years of experience delivering quality services to clients across many different sectors. Our services portfolio enables clients to focus on their core business as we support their main business by providing the full range of support services under the umbrella of a single facilities service provider to specialty service as per clients' needs. Our Property Management currently provides custodial services including & without limitation, Labor, equipment, and all supplies to more than 25+ Clients. We are fully committed to the principles of quality, occupational health, safety, and environmental performance. We recognize integrated management systems are an integral part of all our activities which lead to continuous improvement of an effective management system. We adhere to worldwide standards and best practices with ISO 9001:2015. All our services are not limited to service delivery only but also include plans for cost optimization, workflow optimization, and continuous research and development in the facility management line of business. We assure you of our best service and attention at all times. Show less



Special force security

• India
• Security and Investigations
• 1 - 100 Employee

• Chief Executive Officer

  • Sep 2017 - Present

  Special force security is honored to present our proposal this is not an opportunity that Special force security takes lightly; we fully appreciate and understand the fact that our security managers, officers, and support staff will provide an integral role in your customer satisfaction and further enforce for your image as a professional organization. Our competence, professionalism, and experience incomparable engagements are demonstrated through our solid Client base that includes over twenty big business corporations and multinationals. As the only security company in Egypt that provides guards with a high training level and certification, we offer a unique edge to deliver the necessary training and understanding needed to meet and exceed your security objectives. The following proposal has been prepared with the requirements outlined in your RFQ. We look forward to an opportunity to establish a long-term relationship with your esteemed company and we thank you for your interest in raising security standards. Effective management of the division’s financial performance • Manage the relationship between actual results, budgets, and forecasts • Initiate cost-saving model and controls • Gross Margin Management • Ensure Labour Efficiency according to standards • Ensure Overheads control according to standards • Achieve Contract profitability according to targets • Prevent claims through regular customer risk assessments • Achieve existing Revenue Growth • Manage escalation to completion Effective management of the division’s people performance • Proper allocation of employees to positions to fulfill contract requirements • Analyze and address employee turnover • Ensure appropriate level employee training and development • Maintain excellent employee motivation, performance management, and engagement • Ensure employees adhere to standards and address accordingly in line with Company policies and procedures client retention and maintaining customer service levels Show less



FRESH ELECTRIC FOR HOME APPLIANCES

• Egypt
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Manager Customer Relationship Management

  • Jul 2010 - Dec 2012

  The Senior CRM Manager also builds, implements, and grows multi-faceted loyalty reward programs for the purpose of ensuring that there is strategic alignment, brand compliance, and delivery of value to consumers, which will encourage increased levels of acquisition and loyalty. The Senior CRM Manager also builds, implements, and grows multi-faceted loyalty reward programs for the purpose of ensuring that there is strategic alignment, brand compliance, and delivery of value to consumers, which will encourage increased levels of acquisition and loyalty.



Electrolux Home Products

• Spain
• Events Services
• 1 - 100 Employee

• Customers & Traders Operations Manager

  • Jan 2008 - Jun 2010

  Create a process for mapping and maintaining the actual and planned customer experience across the target segments and touchpoints Job details: Leading, managing, and developing the Call Center. Coach, monitor, and provide feedback to the call center to enable them to enhance the performance of their teams. Monitoring the KPIs (penalties & incentives) Align customer service policies & systems with the company's objectives. Communicate with the service center for customer issues or any strategic or operational point Maintain and enhance the company's standards of customer service through call center & touchpoints Map customer experience across touchpoints Determine staff requirements based on marketing forecast, the required level of services, available tools, and cultural considerations Monitoring working procedures and practices to ensure the effective and efficient operations of the Call Center. Contribute to the development and implementation of strategic vision for the Department of CRM Forecasting and analyzing data against budget figures on a monthly and/or yearly basis Measure and evaluate results based on customer's feedback Analyzing performance statistics for our products and customers Show less



Wasla Outsourcing

• Egypt
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Account Relationship Manager

  • Jan 2003 - Dec 2007

  Leading, managing, and developing teams of staff in a high volume, high-pressure customer orientated environment. Coaching, monitoring, and providing feedback to Managers / Supervisors to enable them to enhance the performance of their teams. Aligning customer service policies & systems with the company's objectives. Maintaining and enhancing the company's standards of customer service. Determining staffing requirements based on marketing forecast, the required level of services, available tools, and cultural considerations Implementing working procedures and practices to ensure the effective and efficient operations of the Call Center. Contribute to the development and implementation of strategic vision for the Department. Working in coordination between Co. and its clients Fulfilling clients' needs and managing all issues related to the project. Show less



Egyptian Armed Forces

• Computer and Network Security
• 400 - 500 Employee

• Officer in the Egyptian Armed Forces

  • Jan 1994 - Dec 2003

  Officer in the Egyptian Armed Forces Officer in the Egyptian Armed Forces